001 - Student Support Officer

Position Details: Existing vacancy

Contract Terms: Ends July 2028

MNO’s culture is at our core

The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.

Click here to learn about the Métis Nation of Ontario, and help you decide if we are the right fit for you

What We Can Offer You

• 4% Vacation pay
• Pension plan
• Annual paid two-week holiday closure in December
• 16 paid public and employer holidays
• 15 paid health & wellness days
• Challenging, multi-disciplinary work environment that fosters learning and professional development
  
• Substantial educational incentive to promote personal and professional growth
• An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
  
• Other perks
• Employee Assistance Plan
• Telemedicine plan
• Goodlife corporate membership discount
• Bell Mobility's exclusive partner program
• Staple's corporate discount
• Dell member purchase program
• Mark's corporate discount

About the Role:

The Student Support Officer is responsible for the day-to-day operations of the MNO’s Post-Secondary Education direct funding programs- inclusive of the PSE Financial Assistance Program, PSE Travel Support Program, PSE Tutoring Support Program and Student Bursary Program. The administration of these programs involves ensuring program eligibility, facilitating application processes, student contracting, communication and program compliance.

What You Will Be Doing:

• Ensure that the goals and objectives of the MNO Education and Training programs deliver post-secondary education funding programs
• Case manage client files effectively, which involves ongoing monitoring of client progress and outcomes
• Provide program referrals to meet client needs as required
• Follow up with clients after they have completed their programs and offer additional support, if required, to ensure long-term client success
• Liaise with MNO staff, specifically labour market staff, and maintain knowledge of current and expected labour market needs as required
• Assist with the planning, promotion and participation in community outreach activities to promote programs and services
• Assist in the development of partnerships with indigenous organizations, education and training institutions and other stakeholders
• Update the client information system on time
• Evaluate the effectiveness of service and program delivery
• Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training
• Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)
• Reports all unsafe conditions, hazards or practices, accidents and incidents by the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation
• Performs other job/branch-related duties as required

Qualifications:

• College Diploma (1 or 2 year)
• 1 to 3 years of experience
• Client service experience
• Demonstrated social services/community support experience
• Experience dealing with confidential information
• Experience working in coordinating and delivering community-based programs or projects
• Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
• A high degree of technology literacy and proficiency in standard office equipment
• Advanced communications skills
• Organization skills and time/priority management
• Highly detail-oriented
• Demonstrated ability to problem-solve, demonstrate sound judgement, and make decisions independently within set processes and procedures
• Demonstrated ability to work alone/independently with minimal supervision

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email human resources if you require an accommodation during the hiring process.

Special Services Organization

The Métis Nation of Ontario is a special services organization. All applicants are encouraged to apply. Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

The Métis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS).