009 - Housing Stabilization Case Coordinator

Position Details: New position

Contract Term: Ends Nov 26, 2027

MNO’s culture is at our core

The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.

Click here to learn about the Métis Nation of Ontario, and help you decide if we are the right fit for you

What We Can Offer You

• 4% Vacation pay
• Pension plan
• Annual paid two-week holiday closure in December
• 16 paid public and employer holidays
• 15 paid health & wellness days
• Challenging, multi-disciplinary work environment that fosters learning and professional development
  
• Substantial educational incentive to promote personal and professional growth
• An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
  
• Other perks
• Employee Assistance Plan
• Telemedicine plan
• Goodlife corporate membership discount
• Bell Mobility's exclusive partner program
• Staple's corporate discount
• Dell member purchase program
• Mark's corporate discount

About the Role:

Front-line, client-facing roles have responsibility for direct client case management and direct service delivery. These roles directly deliver the services of various Branch programs to clients in communities across Ontario. They are responsible for maintaining standards of client service delivery that align with established processes and guidelines, and are responsible for documenting accurate and timely case notes. They are required make independent decisions that reflect good judgement, maturity and ethical behaviour while maintaining appropriate boundaries.

This is a 1-year contract with possibility of extension.

What You Will Be Doing:

• Delivery of associated program goals including delivery of services, managing volunteers, maintaining and supporting clients within a pre-defined geographic area
• Housing Based Case management by providing supports to assist clients in developing skills to deal with and resolve identified challenges specific to maintaining stable housing
• Maintain a caseload of clients as required
• Maintain client files including case notes for pertinent data collection, ensuring client confidentiality at all times
• Maintain statistics relevant to caseloads and supports provided
• Perform administrative duties related to case management and service delivery
• Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support
• Plan and execute on a client service plan, including referral to other agencies that provide financial assistance, legal aid, housing, medical treatment and other services
• Evaluate the effectiveness of service and program delivery
• Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training
• Liaise with private and social housing landlords
• Provide education on landlord-tenant rights and responsibilities
• Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)
• Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation.
• Performs other job/branch-related duties as required.

Qualifications:

• College Diploma (3 year) or equivalent combination of education and experience
• 1 to 3 years of experience
• Client service experience
• Demonstrated social services/community supports experience
• A high degree of technology literacy and proficiency in standard office equipment
• Advanced communications skills
• Organization skills and time/priority-management
• Highly detail-oriented
• Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
• Demonstrated ability to work alone/independently with minimal supervision
• Working knowledge of Ontario’s landlord and tenant rights and responsibilities (Residential Tenancies Act, Landlord & Tenancy Board processes, etc.)
• Knowledge of issues affecting those experiencing homelessness or at-risk of homelessness

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email human resources if you require an accommodation during the hiring process.

Special Services Organization

The Métis Nation of Ontario is a special services organization. All applicants are encouraged to apply. Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

The Métis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS).