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4 Openings & Long Term! Application Support Specialist - Intermediate, 14 Months Contract

@ Dimensional Tech Inc.

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Toronto, Ontario

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En bref

Dimensional Tech Inc. is hiring four Application Support Specialists in Toronto for a 14-month contract running from September 2026 to May 2027, with two bilingual English and French positions. The role supports end users on IT and website issues, uses IVR and digital tracking tools, and escalates complex application problems to the technical team. The work is onsite.

Responsabilités :

  • Support end users on IT and website issues
  • Track inquiries with IVR and digital tools
  • Escalate complex application issues to the technical team
  • Explain technical findings to non-technical users

Résumé des exigences :

  • Prior help desk experience with IT or website issues
  • Experience with IVR software and digital tools
  • Experience supporting a digital system or website
  • Advanced English communication; French for bilingual roles
  • Strong analytical and problem-solving skills

Outils et compétences

IVR software
Source et dates

Type de source non vérifié · crelate

Date publiée par l’employeur
2026-08-19
Première détection par notre source
2026-10-16
Mise à jour du dossier source
2026-11-07

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Dimensional Tech Inc.

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Description

• Openings: 4 (2 bilingual, 2 non-bilingual)

• Duration: 2026-09-01 to 2027-05-10 (277 days)

• Job Type: Onsite

• Location: Toronto, Ontario

Requirements:

• Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues

• Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries

• Demonstrated experience with providing support for a digital system or website

• Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to non technical users

• Advanced verbal and written communication skills (in both English and French for Bilingual agents)

• Excellent analytical, problem-solving, and decision-making skills

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