Accessibility Services Administrator

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

This Opportunity:

We are currently seeking an Accessibility Services Administrator to join our Accessibility Services team in London, ON. In this role, you will assess applications for modifications, adaptations, and devices in accordance with organizational and stakeholder policies, procedures, and best practices.

Accessibility Services Administrators provide system navigation and one-on-one support to clients, vendors, and healthcare professionals to help ensure complete application packages are submitted. You will follow up on incomplete applications, respond to program inquiries, and validate and process documentation and eligibility criteria in the MODC client database for funding review.

The ultimate goal is to help create accessible, barrier-free living spaces where people with disabilities can complete activities of daily living and safely enter and exit their homes independently and with dignity.

Salary: $38,990 per annum

Hours: 35 hours per week

Schedule: Monday to Friday, 9:00 a.m. – 4:30 p.m.

Responsibilities:

• Respond to program inquiries received by phone, email, fax, and mail using a client-focused approach.

• Assist clients, caregivers, healthcare professionals, and other stakeholders in navigating services and provide referrals as appropriate.

• Review applications and supporting documentation against eligibility requirements and program criteria.

• Maintain a caseload in accordance with departmental policies and procedures.

• Process applications in the client database.

• Follow up on outstanding documentation as required.

• Prepare and send correspondence regarding file outcomes and decisions.

• Support and implement MODC's strategic goals and objectives.

• Maintain current knowledge of the accessibility industry, including barrier-free modifications, adaptations, and devices.

Qualifications:

• Education: A post-secondary degree or previous office experience with a funding program or social services program.

• Effective Communication: Strong verbal and written communication skills, including active listening and the ability to explain complex information clearly. Fluency in French is considered an asset.

• Time Management and Organization: Ability to manage multiple clients and tasks simultaneously, prioritize responsibilities, and effectively organize and manage a caseload.

• Assessment and Problem-Solving: Ability to assess client needs, identify challenges, think critically, and develop effective solutions.

• Case Notes and File Management: Ability to maintain accurate and detailed case notes, track documentation, and record client progress, outcomes, and interactions.

• Empathy and Compassion: Ability to support individuals facing barriers and challenging circumstances with empathy, compassion, and understanding.

• Cultural Competence: Cultural sensitivity and the ability to work respectfully with individuals from diverse backgrounds.

• Collaboration: Ability to work collaboratively with internal and external stakeholders to coordinate services and support effective program delivery.

• Adaptability: Flexibility to respond to changing circumstances and evolving client needs.

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: Contributing to our important mission: creating real change for people with disabilities.

Joining a leading national charity with a history of impact and a future full of possibility Enjoying industry-leading employment incentives and benefits Supported in your professional growth, development, and success Included in our empathetic and supportive work culture Learn more about why we’re a great employer at marchofdimes.ca/careers. For general inquiries, you can reach us at [email protected]

We value the health & safety of our employees!

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.