Account Director

Faulhaber is an award-winning PR, digital, and experiential agency that combines creativity with data-driven impact for lifestyle brands across North America.

For 25 years, the agency has used its proprietary PoweredPR® framework to deliver measurable growth by integrating earned media, digital marketing, influencer relations, social media, content, and experiential campaigns. Its experiential arm, fxm, specializes in immersive brand moments that merge culture, creativity, and conversion, from press previews to large-scale pop-ups and sponsorship activations.

Faulhaber is committed to “seeing you bigger,” focusing on long-term brand equity and meaningful results. As a proud member of 1% for the Planet, the agency donates 1% of annual sales and pro-bono services to environmental nonprofits, reflecting a strong values-driven approach to business.

Role Description

The Account Director is a full-time, hybrid role based in Toronto, ON, with flexibility for some work-from-home. This role leads fashion and beauty client accounts, serving as a strategic partner who oversees integrated PR from planning through execution. Day-to-day responsibilities include developing and presenting strategic plans, managing budgets and timelines, and ensuring deliverables meet client objectives and brand standards. The Account Director will guide and mentor account teams, coordinate workflow across disciplines across PR, influencer, social and events, and maintain strong relationships with clients, media, influencers, and partners. The role also involves monitoring performance metrics, identifying opportunities for account growth, contributing to new business pitches, and supporting agency-wide initiatives that align with Faulhaber’s PoweredPR® framework and values.

Qualifications

• Agency experience or in-house as PR lead.
• Demonstrated Account Management experience, with a track record of owning client relationships and delivering integrated PR programs.
• Strong Team Management and Team Leadership skills, including mentoring, performance feedback, and fostering a collaborative, inclusive culture.
• Proven Sales and business development capabilities, with experience in upselling services, growing accounts, and contributing to new business pitches.
• Advanced Project Management skills, including budgeting, resource planning, timeline oversight, and managing multiple campaigns simultaneously.
• Experience in PR, digital marketing, influencer relations, and/or experiential marketing within an agency or similar environment.
• Exceptional communication, presentation, and relationship-building skills with clients, internal teams, and external partners.
• Ability to think strategically while remaining hands-on with execution and problem-solving in a fast-paced environment.
• Bachelor’s degree in communications, marketing, business, or a related field, or equivalent professional experience.
• Comfort working in a hybrid model in Toronto, ON, with flexibility to attend in-person client meetings, events, and team sessions as required.

COMPENSATION

Salary Band: $100,000 - $120,000

+ All Agency Bonus

+ RRSP Matching

WHY WORK WITH US?

From the moment you begin, we take a customized approach to your career, help you uncover your strengths and build you a unique people path to guide your client work and professional goals at the agency. You will be learning every single day and surrounded by successful business mentors who want to see you succeed.

Faulhaber is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all team members and to providing a work environment free of discrimination and harassment. All team decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. FAULHABER will not tolerate discrimination or harassment based on any of these characteristics. FAULHABER encourages applicants of all ages.

Faulhaber is a proud member of 1% for the Planet.

EACH EMPLOYEE RECEIVES:·

All agency bonus program

RRSP Matching program

Friday of long weekends May to September off

One week off during the holidays (December)

Minimum of three weeks of paid vacation + six bonus FAULHABER vacation days

Birthday off

New business and team member referral program

Stimulating studio and workspace in Liberty Village

Team activities throughout the year

Work-life balance (flexible hours, lieu)

1x volunteer day as part of our 1% for the Planet Membership

Personalized strengths assessment with Gallup Strengths Finder

Development opportunities

At FAULHABER WE ARE:

MAXIMIZERS: There are two types of work we do for you: everything you ask us to do and all the brand building ideas we ideate that are outside of our scope. Because we are entrepreneurial ourselves, our wheels never stop turning and we are constantly thinking about new ways to grow your sales. In our organization 1+1=3.

AHEAD OF THE CURVE: Our team of futurists ride the crest of the wave and are hyper focused on where the next big opportunity will lie. Our appetite for innovation is endless.

FULLY COMMITTED: We only work with brands we are passionate about. We immerse ourselves so deeply in your business that we feel we are a part of it. We are an extension of your team.

CROSS POLLINATORS: We work across lifestyle and are experienced in sectors including fashion, design, beauty, food & beverage and automobile. We are experts at forging brand partnerships by bringing our different industries together. We create magical moments of cross-pollination.

REMARKABLE: We create work worth remembering. Good isn't good enough - we aim for unforgettable.

TO APPLY:

Submit your resume and cover letter and link to your portfolio to [email protected]