Account Executive (Canada)

At Verint, we’re helping shape what is next in customer experience. As a leader in CX automation, we are creating a future where people and AI-powered bots work together to help some of the world’s most iconic brands achieve real business outcomes. Powered by our next-generation Verint Open Platform, we are continuing to grow, innovate, and push the boundaries of what is possible with AI.

We are bringing together passionate people with diverse voices, perspectives, and expertise who want to push what is possible, make an impact, and help shape the future of AI-powered customer experience. If you are excited by who we are, where we are going, and what we are building together, we want to hear from you!

Account Executive, Canadian Territory

You will be responsible for driving growth within an assigned territory across both prospective and existing customer accounts, with a strong focus on new business, add-on opportunities, and product expansion. In this role you will identify customer needs, develop strategic account plans, and sell Verint solutions that align to customer business objectives.

You will build and maintain strong customer relationships, lead territory and account strategy, and coordinate cross-functional collaboration with internal partners including Pre-Sales, Channel Partners, Sales Operations, Product, and Customer Support.

What You’ll Do

As an Account Executive, you will:

• Execute the company’s sales strategy and achieve assigned quota within the territory

• Identify and pursue new business opportunities through territory planning, account prospecting, and pipeline development

• Develop and own strategic account plans for both prospective and existing customers

• Build and maintain strong relationships with customer stakeholders, including senior executive leaders

• Understand each customer’s business priorities, organizational landscape, and decision-making process to position solutions effectively

• Own executive-level relationships and serve as a trusted advisor within assigned accounts

• Lead regular internal and external account-related meetings, coordinating activities and driving accountability across virtual team members

• Manage the full sales cycle, from prospecting and qualification through solution presentation, negotiation, and close

• Maintain a healthy sales pipeline across Verint’s key accounts and growth opportunities

• Conduct effective customer interactions across multiple channels, including in-person meetings, video calls, conference calls, and email

• Partner with Solutions Engineers and other internal stakeholders to assess customer requirements and present tailored solutions

• Support customer satisfaction by serving as an escalation point for critical issues and helping coordinate internal resolution

• Deliver compelling sales presentations and product demonstrations to customers and prospects

• Expand revenue within existing accounts by identifying opportunities to increase solution adoption and portfolio usage

• Provide accurate and timely reporting on sales activity, pipeline health, forecasts, and prospecting results

• Maintain current and complete account activity records within the company’s sales systems

• Stay informed on Verint products, technology, market trends, and competitive developments

What You’ll Need

To be successful in this role, you should have:

• Bachelor’s degree or equivalent relevant work experience

• 5+ years of successful sales experience in enterprise software, SaaS, or high-value services with complex, consultative, long sales cycles

• A demonstrated track record of meeting or exceeding quota

• Strong prospecting, qualification, needs discovery, and solution-selling skills

• Excellent written and verbal communication skills, including strong executive-level presentation abilities

• Proven ability to build credibility and relationships with stakeholders across all levels of an organization

• Strong negotiation, business case development, and closing skills

• Ability to evaluate opportunities from both an operational and financial perspective

• Willingness and ability to travel approximately 50% to 75%

• Ability to successfully complete a background screening process, where permitted by applicable law and consistent with federal, state, and local regulations

• Ability to obtain and maintain the necessary credit capacity to support business travel requirements

What Will Help You Stand Out

Preferred qualifications include:

• Experience with value-based or ROI-driven sales methodologies

• Knowledge of Workforce Management solutions

• Familiarity with CRM and/or ERP software environments

• Additional enterprise sales experience in a related technology field

At Verint, our values are more than words. They are how we work together every day. We operate as One Team, embrace Continuous Innovation, communicate openly with Zero Daylight, bring a Bias to Action, and stay Customer Powered in the decisions we make. Together, these values guide how we collaborate, innovate, and deliver meaningful impact.

Our people are at the heart of Verint, and we are committed to supporting their well-being. We offer a variety of benefits that includes paid time off, health and wellness benefits, and retirement benefits, based on eligibility and local requirements.

If you require a reasonable accommodation or adjustment to participate in the interview process, please contact [email protected] as soon as possible so we can discuss your needs and provide appropriate support.

Verint is committed to protecting your privacy. For information about how we process candidate personal data, please review our Candidate Privacy Notice.