Account Manager

Company Description

Holman Exhibits Limited is a Human Experiences Company specializing in the design, fabrication, and installation of interactive environments for retail, museum, and trade show spaces. Every project is custom developed to align with client objectives and brand vision. The team pushes the limits of design innovation, construction methods, and material use to create impactful displays. With over six decades of experience and a team of approximately 50 skilled professionals, Holman Exhibits is driven by passion, expertise, and collaboration. The company is committed to building experiences that captivate and engage visitors on multiple levels.

Role Description

As an Account Manager at Holman, you will provide technical expertise and support to the Sales team, through your industry knowledge and knowledge of materials and build methodologies, increasing the probability and reducing the time it takes to convert a sales opportunity into a Holman Job. As an Account Manager, you will act as a key point of contact between Holman and our clients, ensuring exceptional service delivery and consistent revenue growth.

Key Responsibilities:

Business Development Support:

• Leverage your industry and fabrication knowledge to convert a sales opportunity into a Holman Job; at a faster rate and higher success rate than currently achieved.
• Manage and grow relationships with existing clients, increasing the revenue generated by existing clients.
• Attend in-person or virtual client meetings to support the Business Development Managers’ discovery of new opportunities.
• Communicate client feedback and recommend changes to offerings to the Director of Sales.
• Effectively communicate with clients to understand their needs and accurately relay information to the Operations Teams.
• Guarantee clients’ satisfaction through productive problem-solving and addressing escalations arising from the Operations Team.
• In-depth understanding of the jobs – what we are planning to design, build or install for our client(s).
• Partner with the Estimating Team to ensure estimates are received ahead of the client’s due date.
• Be the voice of the client(s) within internal Holman meetings.

Kick-Off Meetings:

• Support the Business Development Managers in kick-off meetings by translating client requests into fabrication language for the Operations Team, so we will deliver what we sold to our client.

Communication:

• Maintain open and effective communication with cross-functional teams; internal and external to Holman.
• Effectively communicate revisions and changes to the job(s) to all stakeholders.
• Represent Holman professionally and consistently in all verbal and written communications.

Health & Safety:

• Complete the appropriate health and safety training as required throughout your career.
• Ensure the health and safety of any visitors you bring to the workplace by reviewing relevant procedures and providing appropriate personal protective equipment for operational workspaces.
• Act as a role model in the demonstration of positive health and safety behaviours at work.
• Identify and report any health and safety concerns or incidents to your supervisor.

Salary: $70,000-$80,000 CAD