Account Manager

About Us

At Ascend Growth Partners, we help ambitious brands, entrepreneurs, and businesses build the reputation and visibility to support their next stage of growth. Our work brings together public relations, media strategy, SEO, GEO, performance marketing, creative, web development, and artificial intelligence.

We care about the relationships behind that work. Clients trust us with their name and their business, and we believe that trust is earned through thoughtful communication, sound judgment, and following through on what we promise.

As we continue to grow, we're looking for an experienced Account Manager who enjoys building client relationships and bringing structure to busy campaigns. You'll work closely with our editorial team, media partners, and leadership to guide projects from onboarding through publication, helping clients feel informed and supported throughout the process.

If you enjoy taking ownership, solving problems with others, and seeing good work through to completion, we'd love to hear from you.

What You Will Do
Client Relationships and Strategic Support

• Serve as the main point of contact for your assigned clients, leading onboarding/interview calls, campaign updates, and ongoing communication.
• Understand each client's business, priorities, and expectations, and translate those into clear briefs and campaign plans.
• Build trusted relationships through proactive updates, thoughtful recommendations, and reliable follow-through.
• Manage expectations around deliverables and publication timelines, communicating changes early and explaining the next steps.
• Recognize client concerns and retention risks early, working with leadership to resolve issues and strengthen the relationship.

Campaign and Editorial Management

• Manage PR and media campaigns through onboarding, editorial development, revisions, client approval, submission, and publication.
• Coordinate with writers, editors, contributors, publishers, and external media partners to keep work progressing.
• Oversee article drafts and revision rounds, ensuring client feedback is clear, factual claims are checked, and outstanding questions are resolved.
• Obtain and document all required client approvals before content proceeds to publication.
• Follow up on pending submissions and delayed placements, keeping clients and internal teams informed of confirmed updates.

Project Coordination and Team Collaboration

• Maintain accurate campaign trackers, deadlines, deliverables, outstanding requests, approval histories, and publication links.
• Coordinate responsibilities across the team so everyone understands the brief, the priorities, and when their work is due.
• Identify bottlenecks early, help resolve competing priorities, and involve leadership when a decision or additional support is needed.
• Provide clear weekly reporting on active campaigns, upcoming deadlines, client concerns, and items requiring attention.
• Suggest practical improvements to our systems and workflows as the agency grows.

Our service standard is straightforward: every client understands where their campaign stands, every deliverable has an owner and a deadline, and every request is tracked. Content moves to publication only after the required client approval.

You'll lead the coordination and quality of delivery, working with the writers and specialists responsible for creating and executing the work.

Innovation and AI

Technology is part of how we work at Ascend. We welcome people who are curious about new tools and thoughtful about how they use them.

• Use AI to support research, organize information, develop first drafts, and improve everyday workflows.
• Apply editorial judgment and verify facts before any material is shared with clients or media partners.
• Protect confidential client information and use appropriate tools for the work.
• Stay curious about developments in PR, digital visibility, and AI, and share ideas that could improve our service.

You'll work with our client management systems, campaign trackers, editorial workflows, and AI productivity tools.

What You Will Bring

• 3–5+ years of account management experience, ideally within a PR, communications, or marketing agency.
• Experience independently managing multiple client accounts and campaigns at the same time.
• Strong written and verbal communication, including confidence leading client calls and handling sensitive conversations.
• Excellent organization and attention to detail, with a practical approach to competing deadlines.
• The initiative to anticipate problems, recommend solutions, and follow through on commitments.
• A collaborative approach to working with colleagues, creative teams, and external partners.
• Openness to feedback and a willingness to keep developing your skills.
• A genuine interest in client service and pride in delivering work people can trust.

What You Can Expect From Us

We want Ascend to be a place where people can do excellent work, feel supported, and build a meaningful career. Our approach to wellbeing starts with clear expectations, thoughtful planning, and respect for the people doing the work.

Wellbeing and Balance

• Flexible working arrangements, with clear expectations around availability and client commitments.
• Paid vacation in line with applicable employment standards, with time to rest and recharge.
• An emphasis on realistic planning, clear priorities, and open conversations when workloads or deadlines need attention.
• Respect for personal time and a working culture where asking for support is encouraged.

Growth and Development

• Direct collaboration with the Founder & CEO and opportunities to learn how a growing communications and growth firm operates.
• Opportunities to develop your skills in account leadership, media campaigns, client service, and AI-supported workflows.
• The opportunity to progress into Senior Account Manager and, as the company grows, Client Services leadership.
• Career progression shaped by your contribution, the strength of your client relationships, and your ability to take on greater responsibility.

Culture and Collaboration

• A team that values thoughtful communication, shared problem-solving, and treating people with respect.
• Space to contribute ideas, improve processes, and help shape how the agency works.
• Recognition for strong client service, dependable delivery, and the support you give your colleagues.

Your First 90 Days
First 30 Days

Get to know our services, clients, media partners, and internal systems. Learn the editorial and approval process, begin taking ownership of client communication, and build a clear understanding of your assigned accounts.

By 60 Days

Independently manage your assigned accounts, coordinate active campaigns, and keep clients informed. Establish dependable tracking and follow-up routines, and begin contributing ideas that improve delivery.

By 90 Days

Take full day-to-day ownership of your client portfolio. Anticipate and resolve issues, maintain accurate reporting, and coordinate work confidently across the team. Success means clients feel supported, campaigns are progressing, and leadership has a clear view of where things stand.

If you care about the people behind the accounts and want to help shape a growing agency, we'd love to meet you!