Account Manager

Account Manager | Full Time (Hybrid)

HXM - Toronto

We are House of XM - an experiential marketing agency creating impactful experiences for cool a** brands. We are women-owned, experience-obsessed, and all about delivering epic moments to our clients. We are a hands-on, bilingual agency that operates across North America and can get campaigns up and running in weeks, not months.

We are currently looking for a driven and result-oriented Account Manager to play a pivotal role in championing client relationships, driving complex projects forward, and orchestrating unforgettable IRL experiences. If this sounds like you, let’s create some cool s**t!

Role Overview:

As an Account Manager, you’ll report to the Account Director and own the project management process, lead the project team, and ensure flawless on-site execution. You will foster strong, long-term relationships with our clients and seamlessly translate our clients’ needs into actionable, results-driven strategies.

Scope & Responsibilities:

Event Strategy & Planning:

• Plan, organize and execute experiential marketing events, such as product launches, pop-up shops, in-store demos, mobile tours, and brand activations.
• Collaborate closely with the clients and team to brainstorm and develop creative concepts and messaging that is aligned with client goals and resonates with their target audiences.
• Stay well-informed on the trends in the experiential marketing industry.

Client Relationship Management:

• Build and nurture strong relationships with clients, understanding their brand, vision, and unique objectives.
• Act as a key point of contact for clients.
• Proactively identify opportunities for growth within client accounts and propose innovative solutions that drive value.

People Management:

• Manage and mentor a team of Coordinators and Associate Account Managers.
• Foster a motivating work environment, promoting collaboration and efficiency.
• Conduct regular team check-ins, performance reviews, and provide constructive feedback to support the team’s professional development.
• Ensure your team is providing detailed performance feedback to the in-field teams.

Project Management:

• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Oversee budgets, timelines, and deliverables, ensuring campaigns are executed on-time and at the highest standard of quality.
• Ensure the team has effectively coordinated and managed travel arrangements, accommodations, and logistics for project-related activities.

Business Development:

• Identify opportunities to expand client accounts by pitching new ideas, upselling additional opportunities, and proposing follow-up campaigns.
• Support House of XM’s business development efforts by participating in pitches and presentations for potential clients.

Execution & Crisis Management:

• Conduct site checks and monitor the in-field team’s performance, ensuring seamless campaign execution and client satisfaction.
• Serve as the key player in crisis management, swiftly addressing and resolving any issues that may arise during project execution
• Identify and mitigate risks, troubleshoot challenges, and ensure smooth event execution.

Performance Analysis & Reporting:

• Track and measure the success of experiential marketing campaigns through attendance, engagement, and/or return-on-investment, and provide insights to optimize future strategies.
• Prepare and present detailed post-campaign reports to clients, highlighting key successes, learnings, recommendations for future events.

Administration:

• Complete and submit personal timesheets every week.
• Complete personal expense reports and credit card reports every month.

Experience & Skills:

• 2+ years of experience as an Account Manager within an experiential marketing agency environment, preferably managing sampling activations. Please note: Direct client-side experiential marketing experience alone will not be considered for this role. Previous agency experience is required.
• 1+ year of experience managing a team of Coordinators and/or Brand Ambassadors.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal teams.
• Exceptional organizational abilities, adept at managing multiple projects simultaneously without compromising quality.
• Creative problem-solving mindset and a proactive approach to challenges.
• Strong logistical skills including prioritization and time management.
• A self-starter attitude, driven by an entrepreneurial spirit and a strong sense of accountability.
• Willingness to roll up your sleeves to get the job done.
• Proficient with Apple products and the Google suite.

Requirements:

Whether your experience checks off all the boxes in our Experience & Skills section above or not, we still encourage you to apply to ensure that your application receives a review from our team. We understand that resumes can only showcase so much during the applicant stage. That being said, there are some requirements of the Account Manager that are non-negotiable. This means that if you do not meet the requirements listed below, you will not be considered for the Account Manager position.

• You must be located in the GTA - this role requires frequent trips to our warehouse which is located in Etobicoke.
• You must have a valid driver’s license and have access to a personal vehicle.
• You must be available and willing to travel, with a valid Canadian passport.
• You must have previous experience as a Brand Ambassador or Field Coordinator.

Why You’ll Love House of XM:

• We’re a passionate team of creatives and marketers driven by a shared commitment to excellence.
• We work with brands we truly love — mostly in food and beverage, but also in fashion, cosmetics, and more. All amazing brands you’d definitely want on your resume.
• You’ll have an opportunity for professional growth and development in a collaborative environment that values new ideas and ways of thinking.
• You’ll enjoy a flexible, hybrid working environment.
• We have small agency vibes, but BIG results.

At House of XM, we're all about creating experiences that don't just look good—they feel good. We're a young, women-led agency and we're all about connecting brands with the people who matter the most through immersive and impactful experiences. From concept to execution, we're a tight-knit team dedicated to turning ideas into reality.

We'd love to hear from you if you're ready to dive into a fast-paced, creative environment where your ideas matter and your skills make a real impact. Be a part of HXM's journey in redefining experiential marketing.

House of XM is a respectful, caring, and inclusive workplace. We are committed to accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position. Applicants need to make their requirements known when contacted.