Accounts Receivable Senior Deductions Specialist

About WellMore

WellMore is a multi-brand health and wellness company that operates across North America. With leading brands like Vega Plant Based Nutrition, Jade Leaf Matcha, From Great Origins (FGO) and Great Lakes Wellness, WellMore is committed to making clean, great tasting products that improve the health and wellbeing of our consumers and the planet!

Overview

We have an exciting new position as the AR Senior Deductions Specialist, reporting to the Accounts Receivable Manager. This role is located at our Vancouver, BC head office, but we are open to remote work for the right person! The ideal candidate will have experience in trade deduction management in a fast-paced environment. Someone who is self-motivated and a team player. This role involves collaboration with the Sales Team, FP&A and the Logistic team. In this role, you take pride in making every customer interaction a positive one. You take customer service seriously while having fun at work with the Vega team. You value integrity, customer service; you take ownership and show initiative in everything you do and are performance driven.

Workstyle: Hybrid or Remote

Key Responsibilities

• Demonstrate expert knowledge of returns and trade deductions policies, processes, and procedures
• Identify bottlenecks & propose changes in current processes to simplify and increase efficiencies for team responsibilities­
• Collaborate with the Sales team in resolving bottlenecks or disputes with customer deductions management
• Prepare monthly deductions dashboard for communicating team’s actual vs. target KPI’s
• Support AR deductions team to meet the Monthly Targets/KPIs
• Take a lead on projects and system implementations related to deductions management
• Process high volume Credit Requests; Debits Notes / Invoices / Refunds into Enterprise Resource Planning (ERP) system within specified timelines
• Manage high priority customer accounts in trade and non-trade deductions management by analyzing customer claims for validity to determine action for processing (settle or dispute)
• Oversee customer returns and ensure that they are processed in a timely manner
• Review transactions in Trade and ROSD areas and support resolving problems using the correct accounting processes and procedures
• Create customer reports in NetSuite and Trade Management Tool to provide ease of access to necessary information for reporting and managing deductions
• Assess and determine the documentation required to comply with controls while processing credits into ERP. Request support documentation / back-up as required
• Support reconciliation of all customer accounts; proactively collaborate with AR team members to ensure credits tied to deductions are issued in a timely manner
• Ensure that detailed Standard Operating Procedures are always kept up to date
• Continuously advance skillset by accessing educational materials on Microsoft Office applications, Trade Management Tool, High Radius, etc.
• Support Accounts Receivable Team by performing ad hoc duties as required
• Provide coverage and support other AR functions in the event of unexpected increase in transactional volume
• Process intercompany credits in coordination with the accounting team
• Meet with the AR Manager regularly to provide progress updates, communicate issues and concerns
• Provide support to the AR manager as needed
• Support the success of AR through key periods of change by having an infectious, positive, and can-do attitude

Skills & Qualifications

• 3-5 years’ experience in CPG – Deductions Management role
• Bachelor’s degree / Diploma in Accounting, Business, Economics
• Experience working in a high-volume data entry environment
• Pleasant and professional manner
• Highly organized with an eye for detail and accuracy
• Exceptional time management skills and thrives working under pressure
• Ability to adapt to new ideas and constant changes
• Self-motivated team player
• Advanced knowledge of Trade Management Software
• Intermediate knowledge with MS Office (Excel: V lookup’s, pivot tables)
• Intermediate knowledge of ERP systems (NetSuite knowledge is an asset)

Benefits of Working for Wellmore

• Competitive compensation plan
• Annual bonuses
• Beautiful Vancouver office, located close to transit and with incredible roof top patio!
• Dogs in the office – Woof!
• Products to try so that you can perform at your best
• Employee assistance program (EAP)
• Extended Health Plan
• Parental Leave top-up
• Fitness Subsidy
• Education Fund
• Employer matching RRSP Program

WellMore is an Equal Opportunity Employer. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process. We thank all candidates for their time and interest in working at WellMore, however, only candidates under consideration for opportunities with WellMore and it’s Brands will be contacted to participate further in this process. If you are contacted and you require any accommodation in the recruitment process due to a disability, please indicate this and we will work with you to meet your reasonable accessibility needs.