Admin Assistant - Body Shop

Introduction

Jim Pattison Collision & Glass has a new opening for a dependable, organized, and customer-focused Body Shop Administrative Assistant to join our team. As the first point of contact for customers, you will play a key role in creating a positive experience throughout the repair process. The successful candidate will provide front office support, manage customer communications, coordinate appointments, and assist with daily administrative tasks in a busy collision repair environment.

Schedule: This is a full-time, permanent position of 40 hours per week. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., including a one-hour unpaid lunch.

Reports to: Collision Manager

About Us

The Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our top priority, and it is made possible by the dedication of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Responsibilities

The Administrative Assistant upholds our standards, keeps reports current, and supports the Collision Manager by performing the following duties:

• Verify and process all invoices and obtain the required payment approvals
• Reconcile statements of account against the ledger and ensure payments are made within dealership timelines
• Assist with the monthly closing of accounts
• Prepare daily deposits and complete the deposit spreadsheet
• Follow up on outstanding accounts and manage collections as needed
• Greet customers and create a warm, professional first impression
• Answer and manage incoming calls, emails, and customer inquiries
• Schedule and coordinate customer appointments, vehicle drop-offs, and pick-ups
• Respond to general customer questions and provide updates as needed
• Maintain accurate customer records and repair documentation
• Provide administrative support to estimators, managers, and technicians
• Prepare and organize paperwork, files, and internal documents
• Assist with insurance documentation and related customer communications
• Monitor incoming and outgoing correspondence
• Keep the front office organized and running efficiently
• Handle confidential customer and company information with discretion

What We Value

• Previous experience in an administrative, reception, customer service, or automotive role is an asset
• AR and AP experience is required
• Dealership experience is an asset
• Strong proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work both independently and as part of a team
• Ability to multitask, stay organized, and meet deadlines
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills, with a positive and courteous phone manner
• Ability to interact professionally with coworkers and guests

What We Offer

• Competitive wages
• Exclusive discount offers
• Comprehensive benefits package
• Recognition and rewards program
• Opportunities for growth and development, from customer service to administration
• Great colleagues and a positive work environment

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Criminal Record Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].