Publié il y a 14 jours
Administrative Support IV- Technology and Navigation, Health Link
@ Primary Care Alberta
Calgary, Alberta
En bref
Primary Care Alberta is hiring an Administrative Support IV for Technology and Navigation in its Health Link program at Southport Tower, a full-time day-shift role. The work centres on first-line technology support, user access and provisioning, ticketing and process documentation for health contact-centre systems. The posting states a salary of $28.49 to $34.62 per hour and a 7.75-hour shift with weekends off; the posting is closed.
Responsabilités :
- Provide first-line technology support and escalation
- Manage onboarding, offboarding and user access provisioning
- Test applications and support User Acceptance Testing
- Create process documentation, flowcharts and job aids
Résumé des exigences :
- Some post-secondary education
- Three years recent contact-centre or service desk experience
- One year supporting enterprise or contact-centre technology
- ServiceNow/IMS or comparable ticketing system
- Intermediate Microsoft Excel skills
- Strong communication and attention to detail
Outils et compétences
Source et dates
Type de source non vérifié · selectminds
- Date publiée par l’employeur
- 2026-10-27
- Première détection par notre source
- 2026-10-28
- Mise à jour du dossier source
- 2026-11-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Administration |
| Expérience | 3 an(s) et plus |
| Heures par semaine | 38.75 |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Collégial (DEC) (exigé) |
| Domaines d’études | Information technology, Information management, Business administration |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Primary Care Alberta
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Primary Care Alberta is the place where health care begins.
Description complète de l’entreprise
Primary Care Alberta is the place where health care begins. We make it easier for you to access day-to-day health services throughout every stage of life and in every corner of the province.
- Personnes associées sur LinkedIn
- 475
- Autres noms enregistrés
- Primary Care Alberta
- Le profil indique une agence de recrutement
- Non
Primary Care Alberta is the place where health care begins. We make it easier for you to access day-to-day health services throughout every stage of life and in every corner of the province.
| Champ | Valeur |
|---|---|
| Secteur | Hospitals and Health Care |
| Taille | 1,001-5,000 employees |
| Type d’organisation | Government Agency |
| Offres sur Jobsy | 162 |
| Voir la page |
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Health Link
- Primary Location: Southport Tower
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 03-NOV-2026
- Employee Class: Regular Full Time
- Date Available: 16-NOV-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $28.49
- Maximum Salary: $34.62
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Minimum three years of recent experience within the last five years in a contact-centre, service desk or technology-enabled operational support environment, including at least one year supporting enterprise applications or contact-centre technologies in a technology support capacity. Demonstrated experience with first-line technology support and escalation; onboarding, offboarding, user access and provisioning; ServiceNow/IMS or a comparable ticketing system; and application or User Acceptance Testing. Intermediate Microsoft Excel skills, including formulas, lookups, sorting/filtering and data validation. Ability to create process documentation, flowcharts and job aids. Strong communication, judgment, attention to detail and ability to independently manage competing priorities while maintaining confidentiality.
Preferred Qualifications:Training or coursework in information technology, information management, business administration or a related field. Experience with Genesys Cloud, Connect Care, ServiceNow/IMS, SharePoint Online or Microsoft 365 in a healthcare contact-centre or technology-support environment. Experience supporting endpoint, headset/audio, telephony, virtual-care, workflow improvement, automation or system implementation is an asset. Knowledge of the Alberta health system is preferred.
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