Advisor, eCommerce Growth Ontario - Food Basics

Position Title: Advisor, eCommerce Growth Ontario - Food Basics

Job Requisition ID: 49941

Career Group (ADSP): Administration

Division: Qc - Stratégie Num. / Commerce en ligne (80069071)

Department: Marketing and e-Commerce

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $62 400.00 - $93 600.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

Joining our team has its advantages!

- Flexible schedule to promote work/life balance

- Group insurance from the first day

- Very competitive pension plan

- Generous holiday policy

- Personal days

- Employee Assistance Program

- Free parking

- Opportunity for professional development

This is a posting for a new, permanent full-time position

SUMMARY:

Reporting to the Senior Manager, eCommerce Growth Ontario, the Advisor, eCommerce Growth Ontario – Food Basics is responsible for supporting the growth, performance and ongoing development of the Food Basics eCommerce business. The Advisor works closely with agencies and cross-functional teams to plan and execute growth initiatives, manage promotional and seasonal activations, enhance the online shopping experience and improve business performance. Using a data-driven approach, the Advisor identifies opportunities, monitors results and coordinates marketing, merchandising, operational and platform improvements that support eCommerce sales and profitability objectives.

SPECIFIC RESPONSIBILITIES:
- Support the development and execution of the Food Basics eCommerce growth strategy across delivery, pickup, express delivery and other online grocery services.
- Monitor sales, customer, marketing, operational and financial performance; identify trends, opportunities and areas requiring corrective action.
- Prepare recurring performance reports, business reviews and recommendations for internal stakeholders.
- Analyze performance variances and coordinate required adjustments with Marketing, Merchandising, Finance, Operations, internal teams and agencies.
- Use a data-driven approach to recommend initiatives that improve sales, traffic, conversion, customer engagement, order frequency and profitability.
- Support annual planning, sales forecasts, growth targets, campaign planning and competitive intelligence for Food Basics eCommerce.
- Act as a key day-to-day contact for assigned agencies and build productive relationships with stores and internal business teams.
- Coordinate business requests, issue resolution, agency commitments, deliverables, risks and dependencies across multiple stakeholders.
- Support the evaluation of agency recommendations, campaign opportunities, creative concepts and new digital capabilities.
- Coordinate the planning and execution of new eCommerce programs, service enhancements, store expansions and customer-experience initiatives, including feasibility analysis, implementation schedules, launch readiness and post-launch follow-up.
- Coordinate requirements and deliverables with Operations, Information Technology, product catalogue teams, Marketing, Merchandising, Media, Finance, Customer Service and agencies.
- Plan, maintain and execute the Food Basics eCommerce promotional and seasonal activation calendar.
- Coordinate the production, maintenance and publishing of eCommerce content to ensure accuracy, timeliness and alignment with Food Basics brand standards.
- Brief agencies on the development of digital and traditional promotional assets; establish priorities, timelines and quality-control processes for recurring and ad hoc deliverables.
- Work with Marketing, Merchandising and Media teams to execute seasonal campaigns supporting promotional offers, featured products, cross-selling opportunities, new products and personalized themes.
- Maximize awareness and reach of Food Basics eCommerce services across the broader brand ecosystem, including email, digital media, website and mobile application channels.
- Coordinate the development and launch of featured shops, landing pages and other online merchandising experiences.
- Identify and prioritize issues affecting product availability, pricing, promotions, catalogue accuracy, site content, order execution and the overall customer experience.
- Contribute to the definition of business requirements for platform enhancements and continuous improvement of the Food Basics online shopping experience.
- Coordinate the investigation and resolution of marketing, content, operational, technical and customer-service issues; develop processes and documentation that reduce recurring issues.
- Track campaign and activation performance, assess results against objectives and recommend improvements for future initiatives.
- Support the management of production budgets and the review, validation and reconciliation of agency and supplier invoices, fees, credits and financial adjustments.
- Coordinate with Finance and agencies to investigate discrepancies, resolve outstanding items and maintain accurate supporting documentation.
- Assist with business cases, financial analyses, performance assessments and information required for internal, executive or investor reporting.

SPECIFIC RESPONSIBILITIES:
- Bachelor’s degree in business administration, marketing, digital marketing, eCommerce or another relevant discipline.
- Three or more years of relevant experience in eCommerce, digital marketing, retail, project coordination, campaign management, business analysis or a related field.
- Experience working with creative, media, digital or production agencies is an asset.
- Strong analytical skills and the ability to translate data into clear findings and actionable recommendations.
- Demonstrated ability to coordinate cross-functional initiatives involving multiple stakeholders.
- Strong organizational and project-management skills, with the ability to manage competing priorities and tight deadlines.
- Strong written and verbal communication skills, attention to detail and commitment to high-quality work.
- Proficiency with Microsoft Office, particularly Excel and PowerPoint; experience with web analytics, dashboards, campaign reporting or financial analyses is an asset.
- Ability to work autonomously while contributing effectively in a collaborative team environment.
- Knowledge of grocery retail, digital marketing or online grocery operations is an asset.
- Bilingualism in English and French is an asset.

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.