Publié il y a 15 jours
Agent-conseil ou agente-conseil, Expérience membre et client
@ Caisse Desjardins Thérèse-De Blainville
Sainte-Thérèse, Québec
En bref
Caisse Desjardins Thérèse-De Blainville is hiring a part-time member and client experience agent to support members with self-service tools, deliver service, help those affected by fraud, and follow compliance rules.
Responsabilités :
- Aider les membres à utiliser les outils technologiques en libre-service
- Soutenir les membres victimes de fraude et les diriger vers les bons partenaires
- Contribuer au développement des affaires et maintenir les relations d'affaires
- Respecter les règles de conformité, de sécurité et de gestion des risques
Résumé des exigences :
- Connaissance des produits et services Desjardins et des concurrents
- Connaissance des mesures de sécurité, des cadres légaux et des contrôles internes
- Capacité de saisir des données dans les systèmes
- Compréhension de la philosophie des coopératives de services financiers
- Connaissance des normes de service
Outils et compétences
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-10-26
- Première détection par notre source
- 2026-10-27
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Domaine | Service à la clientèle |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | French |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Caisse Desjardins Thérèse-De Blainville
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 3 |
Main responsibilities
Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
Contribute to business development and maintain business relationships through service delivery and activities.
Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
Stay on top of the latest standards, products and services in your field.
Adhere to compliance, security and risk management rules.
Other combinations of training and experience may be considered.
Knowledge of all convenience services products and services
Knowledge of Desjardins products and services for caisse members, products and services offered by Desjardins Business centres, components and distribution networks and channels, and products and services offered by competitors
Ability to enter data in the systems
Knowledge of security measures, legal frameworks and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
Knowledge of service standards
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Job Family
Member/client sales and service (FG)Unposting Date
2026-11-24Journal
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