AI Business Process Specialist, Public Sector

Overview

Join Microsoft Canada's AI Business Process (AIBP) Specialist team and help reinvent how the public sector serves Canadians. As a Business Applications Specialist covering Western Canada's provincial governments and public health accounts, you'll drive end-to-end business transformation — bringing CRM, ERP and low-code solutions to the leaders modernizing citizen services. You'll work side by side with the Account Team and Customer Success team across the full sales cycle, from territory and account planning through competitive procurement to close, building trusted relationships with deputy ministers, CxOs and program leaders while orchestrating across partners and systems integrators to deliver the One Microsoft narrative. This is a high-impact role with real autonomy and executive visibility, supported by a dedicated specialist community and by teammates who want you to win. If you're energized by complex, high-value transformation work — and by seeing your results show up in the services people rely on every day — this is where that work happens.

Responsibilities

Customer Engagement

• Qualifies and advances sales opportunities using the Microsoft Customer Engagement Methodology (MCEM), applying established sales frameworks, AI-powered insights, and best practices to drive customer outcomes.
• Collaborates across the Account Team Unit (ATU), Customer Success Unit (CSU), Global Partner Solutions (GPS), Industry Solutions Delivery (ISD), and partner ecosystem to orchestrate opportunities throughout the sales lifecycle.
• Builds trusted relationships with customer and partner stakeholders, gaining alignment on business priorities, transformation goals, success criteria, and desired outcomes.
• Drives customer-centered sales strategies that align Microsoft Security and AI solutions to customer priorities, accelerating digital transformation while maintaining trust, compliance, and security standards.
• Engages partners throughout the sales process to strengthen co-sell motions, increase partner attach, and accelerate customer value realization.
• Reviews customer and partner feedback, identifies risks, and develops action plans to improve customer satisfaction, engagement, and business outcomes.

Sales Execution & Pipeline Management

• Identifies, qualifies, and advances opportunities to grow Microsoft solution adoption, consumption, and revenue within an assigned territory or customer portfolio.
• Leverages AI-driven insights, consumption data, renewal signals, usage trends, and market intelligence to prioritize opportunities and maximize impact.
• Maintains pipeline accuracy and forecasting discipline using Microsoft sales systems, tools, and processes to ensure predictable business performance.
• Partners with internal stakeholders to review pipeline health, assess risks, and execute strategies that support achievement of sales and consumption targets.
• Monitors customer adoption and utilization trends to identify expansion opportunities, drive solution value realization, and improve renewal outcomes.
• Coordinates partner and cross-functional resources to accelerate deal progression and ensure seamless handoffs across the customer lifecycle.

Sales Strategy & Market Development

• Develops and executes sales strategies aligned to customer business objectives, market opportunities, and solution area priorities.
• Applies market intelligence, whitespace analysis, and predictive insights to identify growth opportunities, competitive differentiators, and emerging customer needs.
• Partners across Microsoft teams to design and position AI- and cloud-powered solutions that support customer transformation initiatives.
• Contributes to territory planning and execution by identifying gaps, driving market engagement, and aligning sales motions to strategic priorities.
• Evaluates industry trends, customer challenges, and competitive dynamics to inform business decisions and strengthen Microsoft's market position.
• Drives cross-functional collaboration to deliver integrated customer solutions that advance business outcomes and accelerate innovation.

Trusted Advisor & Customer Success

• Serves as a trusted advisor to customer stakeholders by connecting business priorities with Microsoft AI, Security, and Cloud solutions.
• Leads customer conversations to identify, prioritize, and accelerate opportunities that deliver measurable business value.
• Aligns customer transformation strategies with Microsoft capabilities to enable successful adoption, realization, and expansion of solutions.
• Influences decision makers through business value discussions, strategic insights, and outcome-focused engagement.
• Builds executive-level relationships that foster long-term customer success, advocacy, and growth.
• Ensures all customer engagements reinforce Microsoft's commitment to security, responsible AI, compliance, and trusted partnerships.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, Information Security, or related field AND 4+ years experience in technology-related sales or account management OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 6+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience.

• 4+ years solution or services sales experience.

Solution Area Specialists IC4 - The typical base pay range for this role across Canada is CAD $103,500 - CAD $170,700 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Solution Area Specialists IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 103,500 $ CAD à 170,700 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.