Publié il y a 4 mois
Airports - District Team Lead
@ Wirelessdna
Mississauga, Ontario
En bref
Wirelessdna is hiring a District Team Lead to manage its Western Canada airport portfolio, reporting to the District Manager. The role owns district P&L, store-level performance, team development and new-store launches across airport locations. The posting requires frequent travel and evening, weekend and holiday availability.
Responsabilités :
- Own district P&L and sales targets across Western Canada airport stores
- Coach and develop store managers and sales representatives
- Drive staff retention and succession planning
- Ensure operational, inventory and Rogers compliance at all locations
- Lead new airport store launches
Résumé des exigences :
- 4 to 5 years progressive retail management experience
- Minimum 2 years managing multiple locations
- Strong analytical and budgeting skills
- Excellent leadership and coaching abilities
- Willing to travel frequently and work evenings, weekends and holidays
- Post-secondary education in business or retail preferred
Outils et compétences
Source et dates
Site carrière / système de candidatures · dayforce-feed
- Date publiée par l’employeur
- 2026-07-13
- Première détection par notre source
- 2026-10-13
- Mise à jour du dossier source
- 2026-10-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Gestionnaire |
| Domaine | Opérations |
| Expérience | 4 an(s) et plus |
| Expérience en gestion | 2 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Horaire | soir, jours fériés, fins de semaine |
| Déplacements | avion : modérés · route : fréquents |
| Milieu de travail | Magasin, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur modéré |
| Formation | Collégial (DEC) (préféré), Baccalauréat (préféré) |
| Domaines d’études | Business, Retail Management |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Wirelessdna
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Excellence. It's in Our Genes.
Description complète de l’entreprise
Wireless DNA is a Canadian telecommunications provider delivering reliable wireless and connectivity solutions for both businesses and consumers nationwide. An exclusive authorized dealer of Rogers, Fido, and Chatr, Wireless DNA operates 82+ locations across Canada, supporting small and mid-sized businesses, enterprise clients, and individual customers with mobile, internet, and communication services designed to keep people connected in an increasingly digital world. For businesses, Wireless DNA provides business wireless plans, enterprise mobility solutions, internet and connectivity services, unified communications, and business phone systems—helping organizations stay connected across teams, devices, and locations with scalable and dependable solutions. For consumers, we offer mobile devices, wireless plans, accessories, and in-store support, delivering a seamless retail experience backed by trusted national networks and knowledgeable teams. With a 25-year legacy and an award-winning network of stores, Wireless DNA brings the latest in telecommunications technology together with customer-focused service—bridging enterprise-grade connectivity with everyday wireless needs across Canada.
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- 1109-4789 Yonge Street, Toronto, Ontario M2N 0G3, CA
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- Catégories d’activité
- Sales
- Telecommunications
- Customer Service
- Autres noms enregistrés
- Wirelessdna
- Spécialités
- Telecommunication
- Business Telecommunications
- Mobile Plans & Wireless Solutions
- Enterprise Mobility Solutions
- Internet & Connectivity Services
- SMB Wireless Plans
- Unified Communications
- and Retail Wireless Solutions
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Wireless DNA is a Canadian telecommunications provider delivering reliable wireless and connectivity solutions for both businesses and consumers nationwide. An exclusive authorized dealer of Rogers, Fido, and Chatr, Wireless DNA operates 82+ locations across Canada, supporting small and mid-sized businesses, enterprise clients, and individual customers with mobile, internet, and communication services designed to…
| Champ | Valeur |
|---|---|
| Secteur | Telecommunications |
| Taille | 51-200 employees |
| Siège social | Toronto, Ontario |
| Type d’organisation | Privately Held |
| Fondée en | 1999 |
| Spécialités | TelecommunicationBusiness TelecommunicationsMobile Plans & Wireless SolutionsEnterprise Mobility SolutionsInternet & Connectivity ServicesSMB Wireless PlansUnified Communicationsand Retail Wireless Solutions |
| Offres sur Jobsy | 104 |
| Voir la page |
Position Summary
Wireless DNA is Canada’s largest exclusive Rogers authorized dealer, operating retail and airport locations across the country. We are seeking a driven, growth-oriented District Team Lead to manage our Airports district. This is a leadership role reporting to the District Manager.
The District Team Lead owns the performance, growth, and operational integrity of WDNA’s airport portfolio across Western Canada. Beyond running a high-performing district, this leader is accountable for expanding our airport footprint while building a strong bench of store leaders and delivering a premium customer experience in a fast-paced, high-traffic, high-turnover travel-retail environment.
Success in this role is measured across four outcomes: sales and profitability, new-location performance, people leadership and retention, and operational and compliance excellence.
Key Responsibilities
Sales Performance & Profitability (P&L Ownership)
- Own the district P&L: Own the district P&L; set, forecast, and deliver against sales, margin, and profitability targets for all airport locations in Western Canada.
- Sales strategy: Build and execute district-level sales strategies that grow activations, hardware, accessories, and value-added services while protecting margin.
- Targets to action: Translate targets into clear store-level KPIs and hold Store Managers accountable for results through structured business reviews.
- Labour productivity: Optimize staffing, scheduling, and labour costs against passenger traffic patterns and peak travel periods.
People Leadership & Talent Development
- Build the team: Recruit, onboard, coach, and develop Store Managers and frontline Sales Representatives to deliver strong leadership and sales performance.
- Retention focus: Drive retention in a high-turnover travel-retail context through proactive onboarding, early-tenure support, and a positive, growth-oriented team culture.
- Pipeline & succession: Partner with the People & Culture team to design and deliver training, succession plans, and a leadership pipeline for the district.
- Structured reviews: Conduct formal performance reviews at three (3) months, six (6) months, and one (1) year, anchored on measurable outcomes including customer satisfaction, employee engagement, and reduced turnover.
- Develop & correct: Identify capability gaps, create targeted development plans, and take timely corrective action where standards are not met.
Operational Excellence & Compliance
- Operational standards: Ensure all locations adhere to WDNA and Rogers operational standards, brand guidelines, and best practices through purposeful, high-intensity store visits.
- Dealer compliance: Safeguard compliance with Rogers dealer requirements, including identity validation and authorized account-handling procedures, with zero tolerance for violations.
- Controls: Maintain inventory accuracy, loss-prevention discipline, cash and asset controls, and adherence to airport security and access protocols.
- Risk escalation: Proactively flag operational, legal, and compliance risks to the CEO and relevant corporate partners.
Customer Experience
- Experience standard: Set and uphold a premium customer-experience standard across all customer-facing roles in the district.
- Measurable improvement: Assess current service capability, build measurable strategies to improve customer satisfaction, and embed service excellence into daily routines.
Store Expansion
- Launch execution: Lead end-to-end new-store launches — buildout coordination, staffing, training, merchandising, and go-live — ensuring each location ramps to profitability on plan.
- Scalable model: Establish repeatable playbooks and standards so new locations open consistently and scale efficiently.
Qualifications & Experience
- Experience: Minimum 4-5 years of progressive retail management experience, including a minimum of 2 years in a multi-unit Manager (or equivalent) capacity.
- Commercial track record: Demonstrated ownership of a sales and P&L target across multiple locations, with a track record of delivering growth and profitability.
- Analytical ability: Strong analytical and budgeting skills with the ability to interpret financial reports and act on the numbers.
- Communication: Superior verbal and written communication and sound, decisive decision-making.
- Leadership: Excellent leadership, interpersonal, coaching, and organizational skills.
- Education: Post-secondary education in Business, Retail Management, or a related field preferred.
- Availability: Willing and able to travel frequently across the district and to work evenings, weekends, and statutory holidays as the business requires.
Core Competencies
Strategic & commercial acumen • Growth and expansion mindset • Accountability for results • Talent development & coaching • Operational discipline • Customer obsession • Integrity & compliance • Resilience in a high-paced environment
Wireless DNA Inc. is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace. Accommodations are available on request throughout the recruitment process.
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