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Applicatipn Support Specialist - Senior, 6 Months contract

@ Dimensional Tech Inc.

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Toronto, Ontario

5+ ans d’expérience
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SIGNAUX

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Dimensional Tech Inc. is hiring a senior Application Support Specialist on a 6-month contract in Toronto, Ontario, onsite. The role manages JIRA and eSMT incident tickets, coordinates stakeholders to resolve application issues within SLAs, and supports ITIL production processes. The posting requires 5+ years of project coordination experience on government and ministry standards.

Responsabilités :

  • Manage JIRA and eSMT incident tickets within SLAs
  • Facilitate resolution of application issues across stakeholders
  • Maintain technical documents and procedures
  • Build sprint and financial performance dashboards with the PM

Résumé des exigences :

  • 5+ years coordinating project teams to government standards
  • Sound knowledge of ITIL production application support
  • Experience resolving queries and escalating or closing tickets
  • Familiarity with JIRA, DevOps or Power BI dashboards

Outils et compétences

JIRAeSMTPower BIDevOps
Source et dates

Type de source non vérifié · crelate

Date publiée par l’employeur
2026-08-10
Première détection par notre source
2026-10-16
Mise à jour du dossier source
2026-11-07

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineTI
Expérience5 an(s) et plus
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Dimensional Tech Inc.

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Description

• Location: Toronto, Ontario

• Duration: 2026-09-02 to 2027-03-31 (155 days)

• Job Type: Onsite

• Openings: 1

Requirements:

• 5+ years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards

• Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.

• Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.

• Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.

• Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.

• Maintains and updates technical documents and procedures.

• Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.

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