Assembly & Service Technician

Do you enjoy hands-on work where precision matters and where the product on your bench may ultimately improve patient care? If yes, this new Assembly and Service Technician opportunity at StarFish Medical in Victoria, BC, may be for you!

As an Assembly and Service Technician, you will work with a collaborative manufacturing team to assemble, test, document, and service a range of complex medical devices, from in-development prototypes to market-ready products.

Reporting to the Planning and Manufacturing Manager, you will complete careful mechanical and electrical assembly, follow established work instructions and quality requirements, troubleshoot build and test issues, and help the team meet demanding shipping commitments. If the opportunity to do practical, high-quality work that makes a difference in medical technology is exciting to you, we invite you to apply!

Total compensation range is expected to be:

41,000 - 54,700 CAD for the Assembly and Service Technician position. Employees are also eligible to earn profit sharing.

StarFish Medical offers:

The opportunity to join a group of passionate individuals striving to make a meaningful impact, combined with:

• The opportunity to work on ground-breaking technology
• Award-winning culture with deep-rooted Guiding Principles
• Profit-sharing program
• Comprehensive extended health benefits for you and your family
• Paid vacation and sick leave, including a "vacation purchase program" to take more time off
• Employee & Family Assistance Program
• 50% BC Transit
• Shower facilities for midday runs or biking to work with the Galloping Goose access close by
• Free parking on-site or around the premises
• An active social committee with events happening both during the workday and outside work hours. Some events cater to the individual, and others to their family

As an Assembly and Service Technician your responsibilities will include:

Assembly, Testing and Service

• Perform mechanical and electrical assembly in accordance with established work instructions and the quality management system, using adhesives, soldering equipment, electrical safety testing equipment, hand tools, and other production equipment as applicable.
• Perform in-line testing and inspections to confirm that incoming materials and finished work meet quality requirements.
• Read and work from electronic and mechanical drawings, bills of materials (BOMs), and technical work instructions.
• Assess and service products in-house or in the field when assigned, following company procedures.
• Identify and troubleshoot assembly or test issues, resolving routine problems within established procedures and escalating unfamiliar or complex situations.

Quality and Documentation

• Complete assembly, inspection, and product history records accurately and legibly.
• Document non-conformances and return material authorizations in accordance with the quality management system.
• Support the implementation of design changes and the introduction of new products into manufacturing.

Teamwork and Safety

• Collaborate with Production, Quality Assurance, Product Development, and Supply Chain to meet quality and shipping commitments.
• Follow all health and safety requirements, including the proper use, care, and storage of personal protective equipment.
• Provide support to other operational areas as required.

Our ideal candidate brings:

• Hands-on aptitude and experience or training in mechanical assembly, electronic assembly, soldering, testing, or system troubleshooting.
• The ability to read and understand electronic and mechanical drawings, BOMs, and technical work instructions.
• A high-school diploma or equivalent. Post-secondary education or technical coursework in manufacturing, engineering, technology, or a related field is an asset.
• Basic Microsoft computer skills; experience with SharePoint and ERP/MRP software is an asset.
• The ability to lift, pull, and move parts weighing approximately 15 lbs and complete fine-motor assembly tasks for extended periods.

Desired Skills, Attributes and Abilities:

• Experience working within an ISO quality system, particularly ISO 13485.
• Experience assembling or servicing medical devices or other complex electromechanical products in a regulated environment.
• Strong organization, careful attention to detail, and pride in producing complete, accurate documentation.
• A collaborative and dependable approach, with the flexibility to support changing production priorities and demanding shipping schedules.
• A willingness to ask thoughtful questions, check for understanding, and recognize when an issue should be escalated.

About StarFish Medical

StarFish Medical is a North American medical device design, development, and manufacturing partner. For more than 25 years, we have helped MedTech innovators move complex products from early concept through commercialization. Our multidisciplinary teams work across engineering, industrial design, quality and regulatory, new product introduction, manufacturing, and supply chain to create safe, effective devices that improve patient care.

Our culture is built on looking deeper to solve the right problems, welcoming accountability, embracing learning, and working efficiently. We combine technical excellence with a highly collaborative, service-oriented approach, and we want the work people do here to be among the best work of their lives.

About Compensation

StarFish Medical works with external compensation consultants annually to ensure our ranges reflect the market and our compensation philosophy. Placement within the range is based on the skills, abilities, experience, and behaviours each candidate brings to the role.

How to Apply:

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At StarFish Medical, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or another role. Please apply through the StarFish Medical Careers page.

If you experience any difficulties when applying, please reach out to [email protected] with “Assembly and Service Technician” in the subject line.

We thank all candidates who apply; however, only those selected for further consideration will be contacted following initial application acknowledgement. No phone calls, please.