Assistant Banquet Manager - Buffalo Mountain Lodge - Banff, AB

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

• Subsidized staff accommodation
• Subsidized meals on shift
• Complimentary stays at our sister lodges
• Staff rates at all CRMR properties
• Employee Benefits Program
• Discount on food and beverages at our hotel dining outlets
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement across our properties
• Access to staff fitness facilities (select properties)
• Annual wage and performance review

Why Work With Us

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Primary Function:

As an Assistant Banquet Manager at CRMR, the primary goal is to oversee planning and flawless execution of hotel events and functions, to lead banquet team to deliver outstanding guest experiences, to ensure seamless banquet and conference room operations and to aid the Food and Beverage Manager in delivering exceptional dining experiences to our guests.

Duties and Responsibilities:

• Oversee planning and flawless execution of hotel events and functions.
• Lead banquet team to deliver outstanding guest experiences.
• Ensure seamless banquet and conference room operations.
• Manage full setup and teardown of venue spaces as per BEOs.
• Supervise banquet staff during events and functions.
• Ensure dietary restrictions accommodated.
• Maintain budget controls through accurate billing.
• Attend BEO meetings with cross-functional teams.
• Create staff schedules that meet guest service standards.
• Assist with payroll, gratuities, tip outs.
• Coach and mentor banquet service staff
• Model exemplary guest service skills and standards
• Proactively address any staff performance issues
• Manage linen, supplies, liquor, wine, beer stock.
• Act as a Floor Manager in the absence of the Food & Beverage Manager.
• Perform any other duties as required or communicated by the Food & Beverage Manager/Hotel Manager.

Requirements/Experience:

• Previous F&B supervisory/management experience, particularly in banquets within a hotel/resort setting
• Exceptional eye for detail and client service
• Strong leadership, coaching and delegation abilities.
• Effective organizational and communication skills
• Comfort learning new systems and processes.
• Capability to handle guest and staffing issues with guidance from the General Manager and HR.
• Ability to work all shifts and provide support during daily service, breakfast, lunch, dinner, and banquets as needed.

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application