Assistant Housekeeping Manager - Buffalo Mountain Lodge - Banff, AB

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

• Subsidized staff accommodation
• Subsidized meals on shift
• Complimentary stays at our sister lodges
• Staff rates at all CRMR properties
• Employee Benefits Program
• Discount on food and beverages at our hotel dining outlets
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement across our properties
• Access to staff fitness facilities (select properties)
• Annual wage and performance review

Why Work With Us

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Position Overview

The Assistant Housekeeping Manager is responsible for overseeing the housekeeping team to maintain impeccable standards of cleanliness in guest rooms and public areas of the hotel. This role involves ensuring efficient operations, addressing guest requests promptly and courteously, and stepping in for the Housekeeping Manager as needed.

Duties and Responsibilities

• Inspect rooms regularly to ensure quality control policies are met.
• Motivate, coach and mentor housekeeping team members.
• Provide guidance on cleaning procedures, inventory, task prioritization.
• Assist with payroll, scheduling, budgets and other administrative tasks.
• Cover and represent department leadership in their absence.
• Resolve guest complaints and issues promptly and professionally.
• Verify compliance with uniform, grooming and appearance policies.
• Comply with health, safety and sanitation procedures.
• Other tasks as assigned by leadership.

Qualifications

• 1+ years housekeeping experience.
• Previous supervisory experience required.
• Outstanding leadership, coaching, and communication abilities
• Guest service focused with excellent multi-tasking abilities.
• Highly organized with acute attention to detail
• Computer proficient with MS Office, email, Opera PMS
• Able to lift up to 30 lbs. and endure physical demands.
• Willing to work flexible hours in all weather conditions.

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application