Assistant Lodge Manager

Company Description

Position: Remote Camp Operations- Administrative Assistant
Department: Camp & Catering Services- Remote Hospitality
Reports to: Lodge Manager/ Operations Managers
Shift Length: 12 hours a day, varies based on project requirements
Shift Schedule: Project-based; primarily Nunavut or NWT on-site.

Job Description

The Assistant Lodge Manager supports the Project in the day-to-day operations of a remote-workforce accommodation site and helps ensure the safe, efficient, and consistent delivery of camp services. This role provides hands-on leadership across multiple departments, while supporting service standards, team accountability, guest experience, and operational continuity.

The Assistant Lodge Manager is a key operational support to the project and acts as the main on-site contact. The role also serves as a day-to-day liaison for the client and service provider, helping ensure contractual scope, site expectations, and operational priorities are consistently met.

This position requires fly-in/fly-out travel from Edmonton, Alberta, the Kitikmeot Region in Nunavut or Yellowknife, Northwest Territories, to the project site in Nunavut, with potential for weather-related delays or logistical challenges. This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.

Key Responsibilities:

• Support in overseeing daily site operations across culinary, housekeeping, front desk, maintenance coordination, travel administration, and guest services.

• Serve as a key point of contact for the client and service provider on day-to-day operational matters.

• Help ensure services are delivered in line with contractual scope, company standards, and client expectations.

• Support the timely resolution of guest concerns, service issues, and operational escalations.

• Culinary: support meal service execution, dining flow, bagged meals, and coordination with kitchen leadership.

• Housekeeping: support room inspections, cleaning standards, and readiness of guest rooms and common areas.

• Front Desk / Accommodations: support check-in/check-out, room assignments, guest communications, and issue tracking.

• Maintenance Coordination: log, communicate, and follow up on maintenance and safety-related work orders.

• ERP / Administration: maintain records, reports, purchase requests, inventory updates, and site documentation. Act as the fire warden in case of an emergency.

• Travel & Reservations: coordinate travel enquiries, flights, room reservations, arrivals/departures, and rooming updates.

• Support onboarding, training, scheduling, and performance follow-up across departments.

• Ensure associates are in their assigned areas and completing required tasks.

• Support payroll, timesheets, labour tracking, and expense control as assigned.

• Support compliance with company, clients, and legislative health and safety requirements.

• Participate in inspections, incident reporting, corrective actions, and quality processes.

• Help maintain standards for service quality, sanitation, and safe work practices.

• Coordinate flight manifests, shuttle schedules, and crew-change day flows with Workforce/Travel.

Qualifications

• College diploma in hospitality/operations (or equivalent experience).

• Minimum 3 - 5 years of progressive management experience in hospitality, remote camp operations, or similar fields.

• Post-secondary education in business, hospitality, or a related discipline preferred.

• WHMIS and other relevant safety certifications (or willingness to obtain).

• Valid driver’s license and ability to travel as required.

• Proven success leading 300+ person teams and operating within defined budgets and KPIs.

• Exceptional attention to detail; clear written and verbal communication; customer‑service mindset.

• Ability to manage competing priorities calmly in a fast-paced, remote environment.

Additional Information

Physical Demands:

• Extended periods of standing, walking, and on-site presence in remote locations.

• Ability to lift, carry, and move items up to 50 lbs.

• Work in varying environmental conditions, including extreme weather.

• Travel to multiple sites, including fly-in/fly-out locations.

• Standing in a shop responsible for thousands of Dollars of inventory.

• Selling the products in the remote shop.

Other Skills and Competencies:

• Proven leadership and supervisory experience in hospitality, remote camp, or related operations.

• Strong client service focus with excellent interpersonal and communication skills.

• Financial management skills, including budgeting, forecasting, and cost control.

• Proficient in Microsoft Office Suite and operational management tools.

• Strong understanding of Health & Safety compliance.

• Ability to work independently with minimal direct supervision during remote shifts.

• Cultural sensitivity and adaptability in diverse team environments, including collaboration with Indigenous and Inuit staff

Working Conditions:

• Project-based role with primary work in Nunavut, flexibility for remote work when not on-site.

• Ability to work long shifts and rotational schedules (e.g., 4 weeks on / 2 weeks off or similar).

• Endurance to function effectively in remote northern climates, including extreme cold, wind, or lack of daylight during specific periods.

• Resilience under isolation conditions—long periods away from home with limited external contact.

• Fly-in/fly-out arrangement; shared accommodations and meals provided while on-site.

• Extended periods away from home with possible weather-related travel delays.

• Must comply with all company and client health, safety, and operational standards.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.