Assistant Manager

Our Davis Drive location in Newmarket is one of our most multifaceted sites. Alongside self-storage, it operates as a Penske Truck Rental dealer and a Purolator Shipping Centre, and all three lines of business contribute to the site’s success. We’re looking for an Assistant Manager who is ready to take real ownership and to lead the team with confidence when the Site Manager is away.

Storage rentals are the heart of our business, and driving storage sales will be your top priority. You’ll also lead the day-to-day Penske and Purolator operations, with oversight and final approval from the Site Manager, giving the Site Manager more time to focus on occupancy, rates, and community networking. When the Site Manager is off-site, you’ll act as site lead: assigning work, giving direction to the team, and resolving customer issues.

This position will be based in our 1172 Davis Drive, Newmarket, ON location.

What You’ll Do

You will work closely with the Site Manager to ensure the success of all facets of the business.

Storage Sales & Customer Growth (approximately 40%)

• Promote and sell storage solutions to customers in person and over the phone using approved sales techniques.
• Follow up with leads and prospects consistently to explore every opportunity to rent storage space.
• Engage in outbound activity, including calls and relationship building with referral sources such as moving companies, real estate professionals, and local businesses.
• Support the Site Manager in building the community Ambassadors list and representing the site at local events and home shows.
• Monitor local competitors and market trends and share insights with the Site Manager.

Penske & Purolator Lead (approximately 20%)

• Act as the main point of contact for Penske and Purolator, keeping the Site Manager informed and seeking approval on key decisions.
• Manage Penske truck rental activity, including reservations, check-outs and returns, vehicle inspections, damage reporting, and fleet presentation.
• Grow Penske rental revenue, which contributes directly to site results, and track performance against targets.
• Manage Purolator Shipping Centre activity, including drop-offs, pickups, held packages, and customer inquiries.
• Turn Purolator foot traffic into storage leads by working with Marketing on campaigns such as promotional package stickers and customer offers.
• Build strong working relationships with Penske and Purolator representatives and raise issues early.

Team Leadership & Site Coverage (approximately 10%)

• Act as site lead when the Site Manager is off site, including opening and closing the facility.
• Assign tasks and set priorities for Sales Associates and Maintenance staff, and follow up to make sure work is completed.
• Give clear, respectful direction and address performance or conduct concerns in the moment, then document and report them to the Site Manager.
• Help train new team members on site procedures and standards.
• Serve as the second point of contact for after-hours emergencies and security incidents.

Customer Experience & Issue Resolution (approximately 10%)

• Ensure every customer interaction across storage, Penske, and Purolator is positive and professional.
• Handle escalated customer concerns and complaints when the Site Manager is not on site, resolving them within policy and escalating when needed.
• Support the Call Centre with inquiries and sales when needed, and cover other sites on a temporary basis for vacation or turnover. Mileage and meals are covered in these instances.

Facility, Safety & Security (approximately 10%)

• Oversee daily site inspections and make sure maintenance and repairs are completed.
• Monitor retail inventory and supplies.
• Enforce safety and security protocols and respond to emergencies.

Payments, Reporting & Administration (approximately 10%)

• Process transactions, follow up on late payments, and keep customer accounts current.
• Prepare accurate, on-time reports, including Penske and Purolator activity, as directed by the Site Manager.
• Maintain audit-ready records and report any unusual or irregular items to the Site Manager.

Who You Are

You’re a proactive and results-driven person who thrives in an independent work environment. With experience in customer service, sales, and operations, you’re confident making decisions and keeping things running smoothly with minimal supervision.

• Confidence to lead: you’re comfortable giving direction, holding people accountable, and having direct conversations in a fair and respectful way.
• A calm, solutions-focused approach to upset or difficult customers.
• A strong sales drive and comfort with outbound prospecting and community networking.
• An ownership mindset: you can run a line of business, track results, and bring ideas forward.
• Strong organizational skills and the ability to juggle three lines of business in a busy environment.
• Comfort with technology, including property management software, Microsoft Office, and AI tools.

Qualifications & Requirements

• 2+ years of experience in sales, retail, customer service, or a related field.
• 1+ year of supervisory or team lead experience.
• Experience in truck rental, shipping or courier services, or self-storage is an asset.
• Valid driver’s licence.
• Ability to work full-time, including Saturdays, with after-hours availability for emergencies.

What We Offer

• Salary plus opportunity to earn monthly, quarterly and annual bonuses.
• Employee Benefits Plan after 90 days of employment.
• Group RRSP Plan and employer match up to 2.5% of your earnings.
• Discounted storage for personal use at your facility.

About Us

Family-owned. Canadian. Since unit one.

Apple Self Storage is a proudly Canadian, family-owned company focused on making storage simple and stress-free. With locations across the country and continued growth, we offer great opportunities for career advancement.

What makes us different? Our team. Many of our employees have been with us for years, and we foster a supportive environment where people feel valued. Our senior management team is accessible, down-to-earth, and invested in the success of every employee.

We’re also committed to giving back to the communities we serve, supporting organizations like The Able Network, The Canadian Olympic Foundation, Rotary4Kids, and Southern New Brunswick Flood Victims.

Joining Apple Self Storage means being part of a company that values its people, encourages growth, and is always looking ahead.

This posting is for an existing vacancy. We will respond to all interviewed candidates within 45 days of their final interview. Accommodations are available on request for candidates taking part in all aspects of the selection process.