Assistant Manager Human Resources

Location: Markham, Ontario

Are you passionate about bubble tea businesses?

Are you someone who always strives to grow and accomplish more?

If yes, join us today!

If not now, when?

If not me, who?

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have numerous locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

🍓 Why you'll love this role: You'll experience life as a barista! We believe great HR starts with understanding our people. By spending time in our stores, you'll gain firsthand insight into our operations, build stronger relationships with our teams, and maybe even master the perfect bubble tea along the way. 🧋

Position Description

Reporting directly to the Human Resources Manager and above, the Human Resources Assistant Manager will support the management and execution of HR initiatives and daily HR operations across the organization. The successful candidate will assist in supervising the HR team, ensuring effective implementation of HR policies and procedures, and providing guidance on employee relations, recruitment, performance management, and employment compliance.

The HR Assistant Manager will work closely with management and various departments to ensure HR operations align with the company's goals and operational needs.

Duties and Responsibilities

HR Operations

• Assist in overseeing daily HR operations and ensuring HR tasks are completed accurately and efficiently.
• Supervise, guide, and support HR personnel in their daily responsibilities.
• Monitor team performance, delegate responsibilities, and ensure timely completion of HR assignments.
• Maintain accurate employee records, HR documentation, and HR systems.
• Identify opportunities to improve HR processes and operational efficiency.

Recruitment & Talent Acquisition

• Oversee recruitment activities, including job postings, candidate screening, interviews, and onboarding.
• Collaborate with department managers to identify staffing needs and develop recruitment strategies.
• Ensure recruitment and onboarding procedures are consistently followed.
• Support workforce planning and employee retention initiatives.

Employee Relations & Performance Management

• Provide guidance to management and employees on HR policies, procedures, and employee-related matters.
• Assist in addressing employee concerns, workplace conflicts, and disciplinary matters.
• Support performance management processes, including employee evaluations, performance improvement plans, and terminations.
• Promote a positive and professional work environment.

HR Policies & Employment Compliance

• Assist in developing, reviewing, and implementing HR policies and procedures.
• Ensure compliance with applicable employment standards, workplace health and safety requirements, and other employment legislation.
• Support workplace investigations and ensure proper documentation and follow-up.
• Monitor changes in employment legislation and recommend necessary policy updates.

HR Projects & Continuous Improvement

• Support HR initiatives and projects assigned by senior management.
• Collaborate with various departments to improve communication and operational effectiveness.
• Prepare HR reports and provide updates to management as required.

Ideal Candidate Competencies

• Attitude: Proven entrepreneurial spirit and willingness to work "on-floor" when needed to motivate frontline personnel and serve as a role model for co-workers.
• Leadership: Demonstrates the ability to supervise, guide, and develop HR personnel while ensuring accountability and effective team performance.
• Results-Oriented: Demonstrates the ability to consistently deliver optimal business results by meeting deadlines and achieving predetermined goals.
• Communication: Effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communication.
• Teamwork/Collaboration: Effectively develops healthy relationships with co-workers and encourages idea-sharing that assists in accomplishing goals.
• Initiative: Proactively seeks opportunities to work outside of job scope to assist various business departments and demonstrates the ability to go beyond what is required to achieve goals.
• Personal Adaptability: Demonstrates the ability to welcome and embrace changes and effectively adjust to a changing business environment.

Expectations of the Successful Candidate

• BSc/BA in Human Resources Management, Business Administration, or a relevant field.
• Minimum 4+ years of progressive Human Resources experience.
• Minimum 2+ years of experience in an HR leadership or supervisory position.
• Experience supporting HR functions in a multi-location or chain business environment is strongly preferred.
• Strong understanding of recruitment and selection, compensation and benefits, training and performance evaluation, health and safety, employee relations, and other HR functions.
• Excellent knowledge of Canadian employment legislation and regulations, particularly Ontario employment standards, human rights, and occupational health and safety requirements.
• Experience handling employee relations matters, workplace investigations, disciplinary actions, and performance management.
• Thorough knowledge of HR management principles and best practices.
• Competency in building and effectively managing interpersonal relationships at all levels of the company.
• Demonstrated ability to supervise HR personnel and provide guidance to operational management.
• Knowledge of HR data analysis and reporting.
• Excellent organizational and leadership skills.
• Outstanding communication, interpersonal, and presentation skills.
• Experience in a fast-paced retail, food service, restaurant, or franchise environment is strongly preferred.
• Ability and willingness to work in-store and perform frontline operational duties when required.
• Ability to travel between store locations as needed.
• Knowledge of U.S. employment legislation and HR practices is an asset.
• Experience supporting Canadian immigration and work permit processes is an asset.
• Fluent in Mandarin and/or Cantonese is an asset.
• CHRP/CHRL certification is an asset.

Annual Salary Range

CAD $80,000–$100,000

We're committed to being transparent and fair about pay. The salary range provided is a guideline and not a guaranteed offer. Final compensation is determined based on the responsibilities of the role, market data, internal equity, and several individual factors, including overall and relevant experience, education, certifications, skills, expertise, and the location of the position.

Please Note

All job postings at Real Fruit Bubble Tea Inc. are intended to fill existing vacancies within our organization.

AI Usage

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to help review and assess applications. These tools do not make final decisions. All screening, interviewing, and hiring decisions are made by our human resources and hiring team.

Industry

Food and Beverage Services

Employment Type

Full-time

Seniority Level

Mid-Senior level

Real Fruit Bubble Tea is an equal opportunity employer committed to fostering an inclusive, respectful, and accessible workplace. Accommodation is available upon request throughout all stages of the recruitment and selection process.