Associate

Company Description Wireless Fix is a retail and service business specializing in mobile device sales, accessories, and repairs. The company focuses on helping customers get the most out of their smartphones and related technology through reliable products and knowledgeable support. Team members work in a customer-facing environment, providing guidance, troubleshooting, and solutions tailored to individual needs. Wireless Fix values dependable service, clear communication, and a friendly, professional approach. The company offers opportunities to learn about new devices and technologies while supporting community members with practical, everyday tech needs.

Role Description As an Associate at Wireless Fix, you will work full time on-site at our location in Dieppe, NB, providing direct support and service to customers. Daily responsibilities include greeting customers, understanding their needs, and assisting with device sales, accessories, and repair service intake. You will help diagnose basic issues, explain repair options and timelines, and coordinate with technicians to ensure efficient service. The role also involves processing transactions, handling returns, maintaining a clean and organized store environment, and keeping product displays up to date. Associates are expected to learn product features, stay informed about current promotions, and contribute to a positive, respectful team culture.

Qualifications

• Customer service and communication skills, including the ability to listen carefully, explain options clearly, and maintain a professional, welcoming demeanor.
• Basic technical aptitude and interest in mobile devices and accessories, with the ability to learn product features and understand common smartphone issues.
• Sales and point-of-sale skills, including handling transactions, managing cash or card payments accurately, and supporting upselling and cross-selling where appropriate.
• Organizational and time-management skills to manage multiple customers, keep the workspace tidy, and follow store procedures consistently.
• Teamwork and reliability, including punctuality, willingness to assist colleagues, and adherence to company policies and safety guidelines.
• Ability to work on-site in Dieppe, NB on a full-time schedule, including evenings and weekends as needed.
• Previous experience in retail, customer service, or a related field is an asset but not required; training will be provided for motivated candidates.
• High school diploma or equivalent preferred; multilingual abilities (such as English and French) are considered an advantage.