Associate, Emporium (Key Holder)

Our Background

The University Hospital Foundation is dedicated to a powerful, singular purpose: to continuously seek, inspire and support bold solutions to seemingly insurmountable challenges and ignite new discoveries in health. Responsible for raising and managing funds to advance innovation in prevention, research and patient care, the Foundation strives to transform and redefine health in the Edmonton area, throughout Alberta and around the world so everyone can live a longer, healthier life.

In the past ten years, generous donations from individuals and our corporate and strategic partners have contributed nearly $220 million to advance world-leading patient care at the University of Alberta Hospital, Mazankowski Alberta Heart Institute, and Kaye Edmonton Clinic, as well as groundbreaking research at the University of Alberta.

As an outcome-focused organization, UHF offers a flexible work environment where employees have the opportunity to work remotely. To learn more about us, visit our website at www.GiveToUHF.ca and if you have a keen interest in being a part of the future of healthcare in Alberta, please consider applying today!

Your Purpose

Support the University Hospital Foundation Emporium in providing exceptional service and contributing to specialized programs through sales, serving hospital visitors and staff with personal care items, gifts, and more, while also ensuring efficient operations and adherence to policies. We are currently looking to expand our Emporium hours and looking to fill a part-time position with key holder responsibilities.

Specific Accountabilities

The University Hospital Foundation Emporium is situated within the University of Alberta Hospital and directs the proceeds generated from sales towards specialized programs that align with the University Hospital Foundation (UHF) mission. Conveniently located at the Walter C. Mackenzie Centre, adjacent to the 114th Street entrance, the University Hospital Foundation Emporium serves as a one-stop destination for hospital visitors, patients, their families, and staff offering personal care products, reading material, gifts, ornaments, clothes, and snacks.

Your responsibilities will encompass:

• Delivering exceptional customer service to all patrons of the Emporium
• Executing opening and closing procedures efficiently
• Ensuring strict adherence to cash handling policies, processes, and protocols
• Providing valuable support for our team of volunteers
• Maintaining flexibility to support the Emporium’s operating hours, including weekend availability and Thursdays and Fridays until 5:00 pm, as required

Qualifications

• At least one year of retail experience, including cash-handling responsibilities
• Strong customer service skills and a commitment to providing a positive experience for all customers
• Demonstrate a commitment to customer service
• Possess a strong sense of confidentiality
• Have excellent interpersonal and organizational skills
• Use good judgement when applying initiative to make decisions on a daily basis
• Be an example for others and always represent the values of the UHF which include Customer Driven and True to our Word
• Able to be flexible and adapt to changing circumstances and unexpected situations

Applicants

We respect and value diversity and are proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

To apply for this posting, please visit https://givetouhf.ca/careers, and attach your cover letter and resume into one PDF. We thank all candidates who apply; however, only those selected for an interview will be contacted. The successful candidate will be required to provide a Police Information Check.

https://givetouhf.ca/careers

Closing date for this posting is October 23, 2026, or until successful candidate is found.