B2B Sales Customer Expert I

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Ads Sales Representative

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Grade: High School Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

As a Sales Representative you will be responsible for prospecting, acquiring, and managing advertising clients across various platforms and channels. This role requires a dynamic and motivated individual with a strong sales background, a deep understanding of digital advertising, and the ability to build and nurture client relationships. The successful candidate will play a pivotal role in driving revenue, maximizing client satisfaction, and contributing to the overall success of our advertising business.

Annual Base Salary at CAD $40,000 with earning potential from 5-30% based on maximizing bonus and in-year increments.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Prospecting and Lead Generation:

• Identify and target potential advertising clients through market research, networking, and outreach efforts.
• Develop and implement effective outbound sales strategies to generate new leads and opportunities
• Utilize multiple channels, including email, phone calls, social media, and industry events, to engage with prospects and initiate sales conversations.

Sales Pitch and Presentation:

• Conduct thorough needs assessments to understand clients' advertising objectives, target audiences, and budget constraints.
• Create compelling sales pitches and presentations tailored to each client's needs and objectives.
• Effectively communicate the value proposition of our advertising solutions and services to prospective clients, highlighting key features, benefits, and success stories.

Client Relationship Management:

• Build and maintain strong relationships with advertising clients, serving as their primary point of contact for all sales-related inquiries and activities.
• Collaborate with clients to develop customized advertising campaigns and strategies that align with their goals and objectives.
• Monitor campaign performance and provide regular updates to clients, offering insights and recommendations for optimization and improvement.

Revenue Growth and Account Expansion:

• Meet and exceed sales targets and revenue goals by consistently acquiring new clients and maximizing existing account value.
• Identify opportunities for upselling, cross-selling, and additional revenue streams within existing client accounts.

Job Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven track record of success in outbound sales, preferably in the digital advertising industry.
• In-depth understanding of digital advertising platforms, technologies, and trends.
• Strong communication and presentation skills, with the ability to articulate complex concepts in a clear and compelling manner.
• Excellent negotiation and closing skills, with a focus on driving results and exceeding targets.
• Experience using CRM software (e.g., Salesforce, HubSpot) and proficiency in Microsoft Office suite.
• Ability to work independently as well as collaboratively in a fast-paced, dynamic environment

Competencies required:

• Strong communication and influencing skills
• Solution-oriented and customer-focused mindset
• High emotional intelligence and resilience
• Excellent organization, process management, and attention to detail
• Proficient in using AI tools and digital technologies

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto
• On-site, then will transition to hybrid after 3 months.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.