Banking Specialist, Not-For-Profit & Emerging Brands

Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
• Enhanced mental health benefits through SunLife and TELUS Health
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

As the Banking Specialist, Not-for-Profit and Emerging Brands, this role will be FirstOntario's dedicated relationship banker for community organizations, charities, social service agencies, foundations, and mission-driven organizations across our markets, including up and coming brands. The Banking Specialist, Not-for- Profit & Emerging Brands will serve as the primary point of contact for NFP members across all sizes - from grassroots community groups to large institutional charities - and will be instrumental in building the NFP line of business from the ground up.

This role sits within the Marketing, Communications & Community Impact and works in close partnership with the Director of NFP and Emerging Brands (Marketing, Communications & Community Partnerships) and internal teams including Business Banking Group, Wealth Management, Retail Banking, Legal & Compliance.

Role

Build the NFP Line of Business

• Serve as FirstOntario's primary relationship banker for NFP organizations and emerging brands of all sizes, across the full spectrum from emerging grassroots groups to large institutional charities and foundations
• Provide full-service banking support, including onboarding and relationship management
• Champion FirstOntario as "The Credit Union for Community Banking" as the destination for community partners.

Deliver Strategic Partnership Banking

• Act as a financial thought partner to NFP executive directors, CFOs, treasurers, and board members - providing strategic insight, not just transactional service
• Deliver tailored financial advice and solutions that reflect the real complexity of NFP operations: restricted funding structures, endowment portfolios, grant management, operating cash flow, and capital planning
• Support NFPs across the full organizational spectrum:
  • Emerging & small NFPs (<$150K): hands-on financial planning, governance starter support, and capacity building
  • Medium NFPs ($150K–$1.5M): full banking suite, line of credit, fundraising advisory, and network introductions
  • Large & institutional NFPs (>$1.5M): property lending, endowment management, capital planning, and strategic advisory
• Help champion financial literacy programming and workshops for NFP boards and leadership teams

Manage Relationships and Drive Results

• Maintain and grow a portfolio of NFP and emerging brand member relationships, serving as a trusted single point of contact across all banking needs
• Cross-sell and integrate FirstOntario's full product suite - including deposit products, lending, cash management, wealth management, and retail banking - ensuring members are comprehensively served
• Collaborate closely with the Director of NFP and Emerging Brands and Marketing & Communications team to develop campaigns, storytelling initiatives, and events that elevate the NFP division's profile
• Support Business Banking Group colleagues with deposit services, NFP-specific sales activity, and shared client opportunities
• Maintain meticulous records of pipeline activity, member interactions, and financial performance against defined KPIs - including FUM growth, member acquisition, cross-sell ratios, and NPS
• Respond to and facilitate NFP board resolution and RFP processes, including preparation of "Credit Union Briefing Packs" to support bylaw amendments and governance approvals
• Identify product and service gaps and bring forward ideas to continuously improve the NFP and Emerging brand member experience
• Adhere to all regulatory, risk, and compliance standards, and contribute to the governance excellence that FirstOntario is known for
• Perform other duties as required

Required Skills

• University degree or college diploma in Business, Finance, Economics, Nonprofit Management, or a related field
• Three to five (3–5) years of experience in financial services, with a preference for commercial, business, or private banking
• Direct or indirect experience in the not-for-profit sector - through employment, client relationships, board service, or sustained volunteerism
• A demonstrated track record in new business development: cold calling, networking, prospecting, and closing
• Genuine understanding of how NFP organizations operate: funding models, governance structures, restricted vs. unrestricted funds, board dynamics, and the unique pressures facing mission-driven organizations
• Working knowledge of core banking products: deposit accounts, cash management solutions, investment accounts, GICs, and wealth management offerings
• Familiarity with NFP lending - including lines of credit, financing for property acquisition, and capital expansion projects

This posting is for an existing vacancy.

Salary Range: $81,110 to $111,527 annually.

Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.