Banquets Server/Bartender

Department: Business Development - Banquets

Position Type: Seasonal

Hourly Rate: $15.50 + gratuities

Hours: Varies based on operational requirements

What we offer:

• Flexible work arrangements where no one day is similar
• Working in a beautiful park setting
• Free entrance to the Park, including to our many public special events
• Employee discounts on food and retail items and free parking

Who We Are:

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview:

The Banquet Server/Bartender is responsible for serving all food and beverage items during assigned banquet functions/events. This role involves setting and clearing tables, providing professional and friendly service to guests, following safety and sanitation policies, and ensuring a positive visitor experience.

Responsibilities:

• Serve all food and beverage items for assigned banquet functions/events
• Set and clear tables, providing service and information to guests in a professional, friendly, and engaging fashion
• Follow all safety and sanitation policies when handling food and beverages
• Set up stationary and portable bars, transporting inventory to required locations
• Prepare and serve drinks to customers in a professional, friendly, and engaging fashion
• Organize alcohol inventory and administer the beverage bar according to AGLC laws and Heritage Park's operating policies and procedures
• Assist with setups and organization of venues as required
• Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings and actively acknowledging guests
• Create a welcoming atmosphere for visitors with a customer-focused approach, providing courteous and friendly answers to inquiries and valuable information to enhance the overall visitor experience
• Perform other duties as required

Organizational Excellence and Wellbeing

• Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
• Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering to policies, including the Code of Conduct and the Workplace Violence and Harassment Policy
• Actively support a positive work environment by creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
• Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders

Required Qualifications:

• Must be 18 years of age or older to meet legal requirements for alcohol service
• A valid Alberta ProServe license is required
• Demonstrated strong interpersonal and communication skills in a client-facing setting
• Ability to work in a fast-paced, constantly changing environment and focus attention on guest needs, remaining calm and courteous at all times
• Exceptional multitasking abilities to manage both serving and bartending duties simultaneously
• Excellent memory and attention to detail for remembering drink orders and preferences
• Familiarity with AGLC regulations and commitment to responsible alcohol service
• Strong organizational skills to efficiently manage bar inventory and supplies
• Effective communication skills for interacting with guests and coordinating with other staff
• Ability to adapt to various guest preferences and customize drinks accordingly
• All successful candidates (over the age of 18) will be required to complete a Police Information Check as a condition of employment. A criminal record will not automatically disqualify an applicant; any information disclosed will be assessed confidentially on a case-by-case basis in accordance with Alberta human rights.

Special Clothing and Equipment:

• Appropriate costuming and safety equipment will be provided by Heritage Park if applicable; and
• Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee.
• Must be able to serve and clear with the use of large oval trays

Special Working Conditions:

• The position will be exposed to weather extremes and will work both indoors and outdoors; and
• This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods

Hours of Work:

• Flexibility to work a variety of shifts, including evenings, weekends, and holidays; weekend availability is preferred