Benefits and Retirement Plan Officer

Neighbourly Pharmacy is seeking a highly organized and detail-oriented Benefits and Retirement Plan Officer to join our Total Rewards team in Toronto, Ontario. The position reports directly to the Total Rewards Director. They will have the opportunity to engage with a talented team and gain valuable experience. In this role, you will ensure the accurate, timely, and complete administration of benefits and retirement plan data, payroll deductions, employer contributions, reconciliations, and related payments, while collaborating effectively with employees, internal partners, and external providers.

RESPONSIBILITIES

Benefits & Retirement Administration:

• Administers day-to-day group benefits and retirement savings plans: Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP).
• Collect, validate, and process employee information and documentation for benefits and retirement savings plans enrollments, status change requests, terminations, and processing late applications through the HRIS and payroll systems.
• Ensure employee payroll, benefits, retirement savings plan, contribution, and coverage records are maintained accurately and in compliance with the plan requirements.

Process Payroll Deductions & Contributions:

• Download and review reports from group benefits provider, analyze employee & plan data and prepare reconciliation master sheets.
• Prepare, verify and process employee group benefits premium deductions, employer contributions and one-time payroll adjustments using standard payroll election templates.
• Download and review reports with contributions from the retirement plan provider, process retirement plan employee contributions, and enter employer matching contributions using standard payroll election templates.
• Coordinate and validate payroll updates to ensure timely and accurate employee deductions, adjustments and employer contributions.

Billing, Reconciliation & Benefits Provider Payments:

• Download billing from group benefits provider, prepare cost center reconciliation, and validate amounts for payments.
• Perform monthly reconciliations between vendor invoices, payroll records, deductions, and contributions; investigate and resolve discrepancies and facilitate provider payments.
• Prepare billing report, approve with Total Rewards Director and CHRO and ensure payments are made and allocated correctly by Finance and the Provider.
• Reconcile Health Care Spending Account (HCSA) and Early Referral Services (ERS) billings and resolve identified discrepancies.

Incentive and Bonus Administration:

• Calculate, validate, and process special payroll payments including bonuses and other variable compensation programs for both hourly and salaried employees across multiple business units.
• Prepare and maintain bonus calculators, verify supporting data and communicate required information to employees and HR team members.
• Administer full cycle of clinical services, bonus calculation and payment.
• Support HR Business Partners and Managers with preparations for bonus estimate calculations and total rewards statements.

Leave of Absence (LOA) Administration:

• Coordinate benefit and retirement savings plan contribution arrangements for employees on leave of absence, including electronic fund withdrawals and payroll deduction adjustments.
• Monitor ongoing employee payments, deductions and contribution arrangements to ensure continuity of coverage where applicable.
• Monitor return to work to ensure continuity of benefits.

Employee Support & Documentation:

• Serve as a primary point of contact for employee inquiries related to benefits coverage, benefits and retirement savings plan payroll deductions, and claims processes.
• Develop, maintain, and update payroll-benefits related standard operating procedures (SOPs) and process documentation to support operational excellence.
• Provides support to HR Business Partners and employees and answer employee questions coming to benefits inbox in a timely manner within the role’s area of responsibility.

Data Audits & Compliance:

• Conduct quarterly and semi-annual audits across internal payroll systems and third-party vendor platforms to maintain data accuracy, integrity, and compliance with company policies.

Payroll & Benefits Reporting and Data Analysis:

• Prepare and analyze payroll and benefits reports, including leave of absence tracking, bonus tracking and turnover metrics.
• Support data-driven decision-making through regular reporting and trend analysis.
• Provide analytical support for salaried and hourly employees across, corporate and store operations in Canada
• Salary survey submissions.
• Conduct semi-annual and quarterly data audits to ensure data quality in vendor platforms and internal payroll systems.

General Responsibilities:

• Support and implement continuous improvement initiatives and process efficiencies, work with internal stakeholders and vendors to implement enhancements and elevate employee experience.
• Draft and update process and procedural documentation.
• Perform ad-hoc support as requested by Manager, including items such as testing, acquisitions, system implementations, audits and project work.
• Partner with the HR team in the implementation, communication, and training of new total rewards programs to elevate employee experience.
• Other duties as assigned.

QUALIFICATIONS

• 1-5 years of experience within payroll administration, benefits and retirements plan administration, payroll reconciliations, data analysis, finance, or a related field.
• Advanced proficiency in Microsoft Excel – macros, look-ups, pivot tables, reconciliations and data validation
• Smartsheet experience.
• Dayforce experience.
• Dashboard development experience.
• MicroStrategy or other Business Intelligence (BI) software experience.
• Bachelor’s Degree with specialization in Human Resources, Business or Finance is preferred.

SKILLS

• Willingness to solve complicated problems and see projects through to completion.
• Analytical and problem-solving skills
• Attention to detail
• Team-oriented attitude to help HR, finance and payroll partners
• Strong interpersonal communication and relationship-building skills
• Ability to manage time and effectively prioritize numerous projects at one time
• Demonstrated experience and maturity to handle confidential employee, payroll, benefits and compensation information

Internal title for the role: Benefits and Retirement Plan Administrator

Who We Are:

Neighbourly Pharmacy is Canada’s largest and fastest growing network of community pharmacies. Our 300+ locations from coast to coast are united by one priority: our patients! We strive to uphold each pharmacy’s tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We are proud to be recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. While all responses are appreciated, only those being considered for interviews will be acknowledged.

While all responses are appreciated, only those being considered for interviews will be acknowledged.