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Publié il y a 12 mois

Bilingual Case Manager – Patient Support Programs

@ PSPSync

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Télétravail au Canada

TélétravailTemps plein2+ ans d’expérience
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PSPSync is hiring a bilingual Case Manager for its Patient Support Programs in a remote or hybrid role across Canada. The job manages patient case files from enrollment through treatment, including benefit investigations, prior authorizations and follow-up on medication access and adherence. Bilingual English and French is required.

Responsabilités :

  • Serve as main contact for assigned patients from enrollment through treatment
  • Conduct benefit investigations and manage prior authorization submissions
  • Liaise with physicians, pharmacies and payers to coordinate services
  • Follow up with patients on medication delivery, adherence and barriers

Résumé des exigences :

  • Post-secondary education in healthcare, life sciences, social services or related field
  • 2+ years in case manager, reimbursement or patient navigator role preferred
  • Strong knowledge of Canadian private and public reimbursement systems
  • Experience with CRM platforms such as Salesforce or ACCESS CRM
  • Bilingual English and French required

Outils et compétences

SalesforceACCESS CRM
Source et dates

Site carrière / système de candidatures · bamboohr

Date publiée par l’employeur
2025-11-09
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-10-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineProfessions paramédicales
Expérience2 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
FormationCollégial (DEC) (préféré), Baccalauréat (préféré)
Domaines d’étudesHealthcare, Life sciences, Social services

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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PSPSync

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Healthcare. Innovation. Possibility.

Description complète de l’entreprise

PSPSync Limited is a Canadian-based provider of Patient Support Program (PSP) technology and services designed specifically for pharmaceutical manufacturers. We streamline the delivery of copay, access, and nursing solutions through an integrated, compliant platform built for speed and scalability. Our mission is to help pharma bring patient support to market faster—without compromising on quality, insight, or control.

Abonnés LinkedIn
1 044
Personnes associées sur LinkedIn
113
Bureaux déclarés
  • Toronto, Ontario, CA
Autres noms enregistrés
  • PSPSync
  • PSPSync Limited
Le profil indique une agence de recrutement
Non
Toutes ses offres

PSPSync Limited is a Canadian-based provider of Patient Support Program (PSP) technology and services designed specifically for pharmaceutical manufacturers. We streamline the delivery of copay, access, and nursing solutions through an integrated, compliant platform built for speed and scalability. Our mission is to help pharma bring patient support to market faster—without compromising on quality, insight, or…

ChampValeur
SecteurHealth and Human Services
Taille51-200 employees
Siège socialToronto, Ontario
Type d’organisationPrivately Held
Fondée en2025
Offres sur Jobsy4
LinkedInVoir la page
Description

Case Manager – Patient Support Programs

Location: Remote/Hybrid (Canada)
Department: Patient Services
Reports to: Manager, Case Management

About PSPSync

PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.

Position Overview

As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.

Key Responsibilities

  • Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
  • Educate patients on their therapy, program services, and financial assistance options.
  • Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
  • Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
  • Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
  • Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
  • Provide compassionate support to patients facing complex challenges in their treatment journey.
  • Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
  • Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.

Qualifications

  • Post-secondary education in healthcare, life sciences, social services, or a related field.
  • 2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
  • Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
  • Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
  • Excellent communication and interpersonal skills with a patient-centric approach.
  • Ability to multitask, prioritize, and manage a high-volume caseload.
  • Bilingual (English/French) is required

What We Offer

  • Opportunity to be part of a fast-growing, innovative PSP provider.
  • Collaborative team environment with a patient-first culture.
  • Competitive salary and comprehensive benefits package.
  • Professional development and career growth opportunities.

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