Bilingual Client Care Associate (Remote in Atlantic Canada)

At Steele Auto Group, work is more than a place you go each day, it’s a place where your voice matters, your growth is supported, and your impact is felt. Every interaction, every conversation, every moment is part of something bigger. Delivering the Best Customer Experience starts with people who feel valued, empowered, and inspired.

Every day, our team helps thousands of customers across Atlantic Canada enjoy a seamless automotive experience. Behind every appointment booked, every question answered, and every concern resolved is someone making a real difference. That someone could be you.

We're looking for a Bilingual Client Care Associate (English & French) who thrives on creating exceptional customer experiences and building meaningful connections. This role supports multiple dealerships across Atlantic Canada, requiring the ability to confidently multitask, adapt to changing priorities, navigate several systems, and manage customer interactions across different brands and locations. In this role, your bilingual communication skills will help customers feel heard, understood, and supported.

If you're passionate about helping people, love working in a fast-paced environment, and enjoy being part of a team that celebrates success, we'd love to hear from you.

Location: Remote, with occasional travel (less than 5%) to dealerships throughout Atlantic Canada.

Please note: this role is open to applicants within Atlantic Canada only.

This opportunity offers a progressive call center environment with no evenings, no weekends, and no overnight shifts.

Hours of operation: Monday to Friday, 8:00 AM to 5:00 PM.

Compensation: Hourly rate ranging from $17.50 to $20.30, plus an additional $1.00 per hour bilingual premium, with the opportunity to earn up to $600 in monthly bonuses.

What You'll Be Doing (a.k.a. Your Mission!):

Your main goal? Deliver top-notch customer experiences with enthusiasm. Whether that’s over the phone, via email, or any other channel they reach out on. Here's a peek at what your day might look like:

• Delivering friendly, helpful, and professional support to customers via phone, email, and more; think VIP concierge vibes.

• Support multiple dealerships across Atlantic Canada, adapting to different processes, priorities, and customer needs while maintaining a consistently high level of service.

• Navigate multiple software systems and dealership platforms daily to update customer information, schedule appointments, and provide accurate support.

• Managing a high volume of customer interactions while balancing competing priorities across multiple dealerships, systems, and communication channels.

• Scheduling appointments and reminding customers about upcoming service needs like the organized rockstar you are.
• Following up on inquiries and solving issues with a proactive, problem-solving mindset.
• Keeping customer records up to date and handling confidential info with care.
• Collaborating with our dealerships to ensure seamless communication and top-tier customer service.
• Jumping in where needed. Whether it’s updating systems, resolving issues, or lending a hand on the fly.
• Conduct outbound calls (approximately 50%) to proactively reach out to customers, drive business to dealerships, and help keep service shops and technicians busy; this may vary based on dealership needs
• Handle inbound inquiries (approximately 50%), assisting customers with booking appointments, answering questions, and providing support; this may vary based on dealership needs

What We're Looking For:

• Bilingual in French and English

• Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word), with the ability to quickly learn and confidently navigate multiple software systems.

• Proven ability to multitask and stay organized while managing requests from multiple dealerships and customers simultaneously.

• Strong problem-solving skills and the ability to troubleshoot technical or process-related issues while maintaining a positive customer experience.

• A people person with a passion for great service, and the experience to prove it.
• Great communication skills, you’re a pro at listening and making yourself understood.
• Organized, with the ability to juggle priorities without dropping the ball.
• Motivated, detail-oriented, and ready to bring your A-game every day.
• A team player who also shines when working independently.
• Comfortable multitasking in a fast-paced environment.

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we strive to post accurate compensation ranges, some external websites may display estimates not verified by Steele Auto Group. Final compensation details will be discussed with candidates selected to move forward.

Steele Auto Group is committed to a fair, inclusive, and supportive workplace. We promote from within, invest in development, and value every candidate’s experience. Accommodation is available throughout the recruitment process, just let us know.

Learn more about us at www.steeleauto.com

Applying is simple as 1, 2, 3:

1. Click the link to Steele Auto Group Careers

2. Sign in (top right corner) and create your profile

3. Upload your resume

In just a few minutes, the Steele Auto Group career world is at your fingertips.

Internal candidates: Please apply through the careers page to ensure you are identified as an internal applicant.