Bilingual Customer Service Representative FR/EN

Are you looking to plant deep roots with a stable, close-knit organization that treats its team members like family? Randstad Professional is actively seeking a dedicated Bilingual Customer Service Rep for a permanent, full-time position located in Mississauga, Ontario. This unique role offers the chance to step into a stable environment working for a food processor supplier. Working entirely on-site in a collaborative, open-concept workspace , you will manage day-to-day interactions with valued business partners and support a thriving distribution network that imports high-quality products from Europe and the United States. If you possess a fantastic attitude, an eagerness to learn, and are searching for a true "forever role" within a welcoming team, this role is built for you.

In this customer care position, the day-to-day workflow balances productivity with a steady, manageable pace. Unlike typical high-volume call centers, this business-to-business (B2B) role focuses heavily on clear, structured written communication. This is an ideal landing spot for an early-career professional or a dedicated, lifelong career Bilingual Customer Service Representative who prioritizes workplace culture, mutual respect, and long-term job stability over rapid upward corporate climbing.

As part of your daily activities in this Bilingual Customer Service Rep position, you will utilize modern digital platforms to maintain exact order tracking and support organizational efficiency. The company is currently migrating to Zoho software system. This gives you an excellent opportunity to gain contemporary system management skills while helping streamline logistics alongside the internal procurement, technical, and sales departments. You will ensure that clients receive timely updates on their orders while maintaining accurate data tracking sheets via Microsoft Excel.

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages
• Competitive base salary ranging from $65,000 to $75,000 per year, based on experience.
• Additional bonus potential up to 10% of your annual salary.
• Stable, predictable full-time hours with your choice of an 8:00 AM – 4:30 PM or 9:00 AM – 5:30 PM schedule, with absolutely no overtime required.
• Generous 1-hour daily lunch breaks, featuring a company-ordered team lunch every single Friday.
• Standard 2 weeks of paid vacation alongside a compassionate, flexible wellness approach to health and sick days.
• Welcoming, open-concept physical work environment free from high-volume call-center metrics and intense micromanagement.

Responsibilities
• Respond to customer inquiries by email and phone in a professional, courteous, and timely manner.
• Receive, review, and enter customer orders accurately, checking for pricing correctness and product specifications.
• Prepare detailed quotations, sales orders, and distribute order confirmations and related paperwork.
• Monitor open orders, coordinate shipping schedules, and provide customers with regular status updates.
• Input client information and track logistics across systems during the ongoing company-wide migration from AS400 to the Zoho ERP platform.
• Liaise directly with suppliers, warehouse personnel, and sales representatives to ensure timely order fulfillment.
• Utilize Microsoft Excel daily to maintain accurate order logs, tracking spreadsheets, and perform data entry.

Qualifications
• 2 to 3 years of professional experience working in a dedicated customer service, order desk, client care, or administrative data-entry role.
• Ability to work full-time, 100% on-site at the Mississauga location.
• Exceptional verbal and written English and French communication skills, with a heavy emphasis on professional email correspondence.
• Practical proficiency with Microsoft Office, specifically Outlook, Word, and Excel spreadsheet navigation.
• Experience with Zoho or other ERP systems is a huge asset.
• Must demonstrate a long-term mindset, looking to build a stable, lasting career as a dedicated, long-term Customer Service Representative

Summary
At Randstad, our specialized recruiters are true experts in their fields, dedicated to matching remarkable talent with exceptional employers who prioritize organizational culture and workplace well-being. If you are eager to build a secure, fulfilling, and balanced career as a Customer Service Rep within a thriving local business, we invite you to submit your application directly on our website today to connect with our talent solutions team.

If this specific position does not completely align with your current professional goals, please reach out to our dedicated recruiters to discover more exciting job openings tailored to your unique skills.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.