Bilingual Customer Service Representative - Group Insurance

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Start Date: January 25, 2027

Join our team as a Bilingual Customer Service Representative and help us support members across Canada. In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to provide the highest level of customer service possible. Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the company!

What’s in it for you?

What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.

What we offer:

• Extensive virtual paid training program to set you up for success.
• Training hours: Monday–Friday, 8:00am–4:30pm AT, training will begin on your first day.
• Monday-Friday shifts ending at 9pm AT (No overnights, No weekends!)
• Permanent full-time position with opportunity to grow in a well-established organization.
• Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options.
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
• 100% employer-matched Defined Contribution Pension Plan
• Annual Incentive Bonus which recognizes your contribution to our success.
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
• An organization where we encourage personal learning and growth with opportunities for career development

What you need to succeed:

• You love helping people – this is non-negotiable.
• You are a strong communicator – through email and phone, you are clear, concise, and friendly.
• You bring a positive, solutions-oriented attitude to every challenge.
• High school diploma required; post-secondary or equivalent experience.
• Strong attention to detail in a dynamic environment.
• Ability to work independently in a remote environment; ensuring you are able to sit while using a computer and a headset for prolonged periods of time.
• Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.
• Strong technical aptitude – you can navigate multiple applications while supporting callers.
• You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment.

Language skills:

• Fluently Bilingual (English & French) written and spoken is required.

Hours of Work:

• After training, you’ll be assigned an evening shift within our operating hours: 8:00 AM – 9:00 PM AT, Monday–Friday.
• All shifts are 7.5 hours.
• We offer a shift-bid twice per year (depending on business needs) where you are able to select alternate available hours based on seniority.

Remote Office Requirements:

• A designated private area with a locked door and secure perimeter in a controllable environment.
• Quiet, distraction-free workspace without conflicting responsibilities during scheduled hours.
• Always ensure your remote office space is secured before stepping away.

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This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range:

40,254 - 45,285 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: [email protected].