Bilingual Customer Success Rep

Bilingual Customer Success Specialist (French and English Required)

Introduction

Are you bilingual in French and English, organized, and passionate about delivering an excellent customer experience? Do you enjoy solving problems, building relationships, and taking ownership of your work?

Our client, an established organization in the business services sector, is seeking a Bilingual Customer Success Specialist to join its team in York Region, Ontario. This is a full-time, 100% onsite opportunity offering an annual salary of $45,000 to $58,000, based on experience and qualifications.

Strong written and spoken French and English skills are required for daily customer communication, account support, and documentation. Applicants must be legally entitled to work in Canada.

This opportunity allows you to develop your customer relationship skills, gain exposure to business operations, and make a meaningful contribution to a collaborative team.

Why You'll Want This Role

• Competitive annual salary of $45,000 to $58,000.
• Professional development, ongoing training, and tuition reimbursement support.
• Comprehensive health benefits and an employer-supported retirement savings program.
• Opportunities to take ownership of customer relationships and contribute to service improvements.
• A collaborative team environment that values initiative, learning, and problem-solving.

What You'll Do

You'll be an important connection between customers and the organization, helping ensure their questions are answered, requests are handled accurately, and account information stays organized.

You'll combine customer communication, account coordination, and administrative responsibilities while working with colleagues to deliver a consistent, positive service experience.

Responsibilities

• Support customers in French and English through clear, professional communication.
• Coordinate customer requests, transactions, and account-related activities.
• Maintain accurate customer documentation and service records.
• Assist with agreements, purchasing documentation, and account administration.
• Review applicable customer coverage information and help coordinate enrollment options.
• Support invoicing, payment processing, and routine account follow-up.
• Resolve customer concerns by identifying solutions and collaborating with internal teams.
• Update customer information using CRM and other business systems.
• Identify opportunities to improve processes and strengthen the customer experience.

Qualifications

Required:

• At least 1 year of experience in customer service, customer success, account support, or a related customer-facing role.
• High school diploma or equivalent.
• Strong written and verbal communication skills in French and English.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through on customer requests.
• Professional communication, practical problem-solving, and a collaborative approach.
• Legally entitled to work in Canada.

Assets:

• Post-secondary education.
• Experience using CRM software or comparable customer management systems.
• Familiarity with invoicing, account administration, or payment processes.

Benefits

• Health, dental, vision, disability, and life insurance.
• Paid vacation and company holidays.
• Retirement savings program with employer contributions.
• Tuition reimbursement and professional development opportunities.
• Structured onboarding and ongoing training.
• Performance-based incentive opportunities, where applicable.

Why Work with Us

At Bilingual Source, we connect bilingual professionals with career opportunities where their communication skills and experience can make a difference.

Our client offers an opportunity to strengthen your professional skills, take initiative, and contribute to a positive customer experience.

If you're looking for a role where you can learn, make an impact, and be part of a collaborative team, we encourage you to apply.

AI Disclosure

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy with immediate availability.