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Publié il y a 3 mois

Bilingual Customer Support Representative (French and English) - Part-time

@ Ndax Canada Inc.

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Calgary, Alberta

TélétravailTemps plein
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En bref

Ndax Canada Inc. is hiring a bilingual customer support representative (French and English) for its cryptocurrency trading platform. The role answers customer questions and complaints across live chat, email, phone and voicemail, and keeps customer records up to date. The posting requires full-time availability with flexible morning and evening shifts, and lists extended healthcare, paid time off and equity options.

Responsabilités :

  • Respond to customers via live chat, email, phone and voicemail
  • Resolve customer complaints and manage database records
  • Draft status reports on customer service issues
  • Stay informed on promotions, product launches and crypto trends

Résumé des exigences :

  • Fluent in both English and French
  • Self-motivated problem solver
  • Strong interpersonal communication skills
  • Full-time availability with flexible morning and evening shifts
  • Crypto-related experience is a strong asset

Outils et compétences

Customer database

Avantages mentionnés

Assurance maladieSoins dentairesSoins de la vueCongés payésMieux-êtreOptions d’achat
Source et dates

Site carrière / système de candidatures · workable

Date publiée par l’employeur
2026-08-23
Première détection par notre source
2026-10-09
Mise à jour du dossier source
2026-10-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairejour, soir
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
Avantages mentionnésCongés payés généreux, Prime de rendement, Actions ou participation, Mieux-être, Aide au transport en commun, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Ndax Canada Inc.

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Buy, sell and stake cryptocurrencies in Canada. Instantly.

Description complète de l’entreprise

Founded in 2017 in Calgary, Alberta, Ndax has grown to become one of Canada’s most advanced and regulated cryptocurrency trading platforms, operating as both an Investment Dealer and a Marketplace. It is designed to meet the needs of both individual traders and institutions. With a strong focus on accessibility and innovation, Ndax offers a comprehensive suite of tools and services tailored to a wide range of users—from beginners seeking a simple, intuitive interface to experienced traders requiring advanced charting tools and diverse order types. Users can trade over 60 cryptocurrencies, including major coins and a wide selection of altcoins, all paired with Canadian dollars, providing an extensive asset selection that suits any trading strategy. Ndax offers low trading fees and free deposits in both Canadian dollars and crypto, with convenient funding options like Interac e-Transfer and wire transfers. Its unique “dust converter” lets users turn small leftover balances into Bitcoin Satoshis. Ndax also features Canada’s largest selection of stakable assets, allowing users to earn rewards on over 12 cryptocurrencies. Additional offerings include automated purchases, OTC trading, liquidity solutions, and white-label platforms for institutional partners. Security and regulatory compliance are central to Ndax’s operations. As a fully regulated entity under Canadian law and a member of the Canadian Investment Regulatory Organization (CIRO), Ndax adheres to the highest standards of transparency, security, and legal compliance. Its integration with Canadian banks ensures fast and reliable transactions, reinforcing its position as a trusted, secure, and compliant platform in Canada’s evolving cryptocurrency landscape. Ndax has been recognized as one of Canada’s Best Workplaces by Great Place to Work®.

Abonnés LinkedIn
26 640
Personnes associées sur LinkedIn
69
Bureaux déclarés
  • 215 9 Ave SW, Calgary, Alberta T2P 1K3, CA
Catégories d’activité
  • Cryptocurrency
  • Blockchain
  • Bitcoin
  • FinTech
Autres noms enregistrés
  • Ndax Canada Inc.
  • Ndax
Spécialités
  • OTC
  • Digital Assets
  • Digital Currency
  • Bitcoin
  • Crypto Trading Platform
  • FinTech
  • Trading
  • Financial Services
  • API
  • Money Service Business
  • Canada Based
  • Regulated
  • Customer Service
  • and Cryptocurrency
Le profil indique une agence de recrutement
Non
Investissement total déclaré
1 208 573

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Founded in 2017 in Calgary, Alberta, Ndax has grown to become one of Canada’s most advanced and regulated cryptocurrency trading platforms, operating as both an Investment Dealer and a Marketplace. It is designed to meet the needs of both individual traders and institutions. With a strong focus on accessibility and innovation, Ndax offers a comprehensive suite of tools and services tailored to a wide range of…

ChampValeur
SecteurFinancial Services
Taille51-200 employees
Siège socialCalgary, Alberta
Type d’organisationPrivately Held
Fondée en2018
SpécialitésOTCDigital AssetsDigital CurrencyBitcoinCrypto Trading PlatformFinTechTradingFinancial ServicesAPIMoney Service Business
Offres sur Jobsy7
LinkedInVoir la page
Description

As one of Canada’s largest and fastest growing cryptocurrency trading platforms, Ndax has set the bar high for the country’s fintech industry and is constantly leading the way in terms of security and innovation. We’re on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, Ndax has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.

We're proud to have been recognized as one of Canada’s Best Workplaces by Great Place to Work®.

Ndax is currently looking to hire a Bilingual Customer Support Representative (French and English). As a customer support Representative at Ndax, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every Ndax client.

In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates.

Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer, being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team.

Key Responsibilities

  • Respond to customer service live chats, emails, telephone calls, and voicemails
  • Maintain customer relationships by handling questions and concerns with speed and professionalism
  • Resolve customer complaints, manage database records, draft status reports on customer service issues
  • Provide a great experience and build loyalty with every customer you talk to
  • Stay on top of promotions, product launches, and cryptocurrency trends
  • Create value through superior customer service and expert product knowledge

Requirements

  • Self-motivated with an ability to solve problems on-the-fly
  • Passionate for customer satisfaction with strong interpersonal communication skills
  • An enthusiastic learner with a desire for continual growth
  • Available full-time and have flexible schedules that meet business needs, including morning and evening shifts
  • Proficiency in both English and French is essential for effective communication with our diverse customer base.
  • Previous experience in cryptocurrency-related roles would be a strong asset.

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • Paid Time Off
  • Potential Equity or Stock Option Plan
  • Training & Development Opportunities
  • Bonus - Awards - Gifts
  • Collaborative, fast-paced culture with a passionate team dedicated to shaping the future of crypto trading
  • Modern offices with cutting-edge technology (or remote options for qualified candidates)
  • Free bicycle parking and access to the building gym

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