Bilingual Dispatcher (Control Center Operator)

About Admiral

With over 30 years of service in New Brunswick, Admiral is a trusted, locally owned security company known for its commitment to quality service and community-based values. We pride ourselves on fostering a professional and inclusive work environment where employees are supported and encouraged to grow. Our Control Center Operators play a vital role in our success, serving as the central link between our field teams, clients, and internal departments.

Position Summary

We are currently seeking a highly organized, detail-oriented, and bilingual (French and English) Control Center Operator to join our operations team. This is a full-time position requiring availability for day, evening, overnight, and weekend shifts as part of our 24/7 operations.

The successful candidate will be responsible for monitoring security systems, dispatching personnel, coordinating communications, and supporting field staff to ensure exceptional service delivery.

Key Responsibilities

• Act as the primary point of contact between field staff, clients, and internal teams Monitor surveillance cameras and security systems and report suspicious or unusual activity
• Respond to inquiries from clients and security personnel in a professional and timely manner Dispatch and coordinate security personnel to incidents and scheduled assignment
• Manage and update staff schedules to maintain operational coverage
• Verify task completion and compliance with site procedures and company standards Maintain accurate logs, reports, and incident records
• Assist with administrative and operational duties as required

Requirements:

• Minimum 19 years of age Bilingual in English and French (spoken and written)
• Excellent communication and interpersonal skills Strong organizational and multitasking abilities
• Ability to remain calm and professional in high-pressure situations
• Strong attention to detail and problem-solving skills Ability to work rotating shifts, including nights, weekends, and holidays
• Availability to work a 4-days-on / 4-days-off schedule
• Legally authorized to work in Canada Assets
• Diploma in Policing, Corrections, Criminology, or a related field Previous
• experience in security, dispatching, scheduling, or a control center environment Experience working with surveillance systems and security technology
• Administrative experience

Why Join Admiral?

Join a respected local company with over 30 years of success Supportive and team-oriented work environment On-site gym access for employees Ongoing training and professional development opportunities Opportunities for career growth within the organization Make a meaningful impact in the safety and security of communities across New Brunswick