Bilingual Driver Administrator - FAP

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Description de l’offre d’emploi

Holman offre une opportunité exceptionnelle pour un poste d'administrateur conducteur bilingue français/anglais - FAP basé à Mississauga, en Ontario.

Que vas-tu faire ?

• Avoir une compréhension approfondie des politiques/paramètres/profils de vos clients.
• Générer de manière proactive des rapports d'exception sur le portefeuille attribué afin d'identifier et de résoudre les problèmes potentiels avant qu'ils ne surviennent.
• Respecter les normes de service à la clientèle de Holman (c'est-à-dire les délais de réponse).
• Répondre à tous les appels/courriels entrants et gérer les activités quotidiennes tout en traitant les problèmes des conducteurs et des clients.
• Gérer efficacement les informations sur les clients et les véhicules des conducteurs, les mises à jour de la base de données, l’administration et les envois par courrier aux clients
• Maîtriser tous les systèmes Holman pertinents, suivre les processus actuels et s'adapter aux changements de systèmes et de processus
• Anticiper les problèmes potentiels et s'efforcer de les résoudre ; les signaler en temps approprié aux parties internes en utilisant les plateformes appropriées
• Exercer une gestion efficace du temps et des priorités ; signaler les conflits et les demandes potentiels en matière de planification ou de charge de travail
• Travailler en cohésion avec les équipes d'administration des clients et des conducteurs, en répondant aux besoins du département pour la satisfaction globale des clients
• Agir dans l'intérêt de toutes les parties, y compris l'organisation, en conservant une attitude cohérente et professionnelle dans toutes les relations.

Que recherchons-nous ?

• Diplôme universitaire ou diplôme/certificat d'études postsecondaires, un avantage
• Bilingue français/anglais
• Au moins 2 ans d'expérience en service à la clientèle, de préférence dans le secteur des flottes automobiles
• Maîtrise de la suite MS Office
• Excellentes aptitudes en communication
• Forte attention portée aux détails et précision est indispensables

Ce que nous offrons :

• Les avantages comprennent un salaire et des primes compétitifs, une assurance maladie, dentaire et vie, le remboursement intégral des frais de scolarité en fonction des résultats scolaires, un REER collectif, formation d'emploi et développement, et bien plus encore.

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Job Posting Description

Holman has an outstanding opportunity for a French/English Bilingual Driver Administrator-FAP based in our Mississauga, ON Location.

What will you do?

• Have a thorough understanding of your clients’ policies/parameters/profiles
• Proactively run exception reports on assigned portfolio to identify and resolve potential issues before they arise
• Adhere to Holman’s customer service standards (i.e. response times)
• Answer all incoming calls/emails and manage the day-to-day activity while addressing driver and client issues
• Effectively manage client and driver vehicle information, database updates, administration and client mail outs
• Become proficient on all relevant Holman systems, follow current processes, and adapt to system and process changes
• Anticipate potential problems and work to resolve them; escalate to internal parties in a timely manner using the appropriate platforms
• Exercise effective time management and prioritization practices; escalate potential scheduling or workload conflicts and demands
• Work cohesively with the Client Administration and Driver Administration teams, supporting the needs of the department for overall client satisfaction
• Act in the best interest of all parties including the organization, maintaining a consistent and professional manner in all dealings

What are we looking for?

• University degree or post-secondary diploma / certificate an asset
• French/English Bilingual
• Minimum 2 years customer service experience, preferably in the fleet industry
• Proficiency in MS Office Suite
• Excellent communication skills
• Strong attention to detail and accuracy is a must

What we offer:

Benefits include competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, Group RRSP, on the job training and development and much more.

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Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $54,610.00 - $77,825.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.