Bilingual FRENCH Customer Service Representative

Are you passionate about helping people and eager to build a rewarding career in customer care? We are currently seeking a highly motivated Bilingual French Customer Service Representative to join a dynamic team in the eye care industry located in Mississauga. In this customer care role, you will be the primary contact for clients and healthcare professionals, managing communications, processing orders, and providing empathetic solutions.

This is a 6-to-12-month contract with strong potential for permanent employment. This role is fully on-site five days a week at a modern facility in Mississauga (L5N). There, you will enjoy excellent amenities, including a subsidized café and an on-site gym. As a global leader in talent solutions, our expert recruiters at Randstad are dedicated to matching exceptional talent like you with outstanding employers in the customer care sector.

Bilingualism is a strict requirement for this role, as you will be providing essential customer care to a diverse demographic across Canada. The ability to communicate fluently and professionally in both French and English is critical to seamlessly assist clients, process detailed orders, and collaborate with healthcare professionals without language barriers.

Position Details:

Position Details:
Location: Mississauga, ON
Industry: Eye Care / Customer Care
Salary: $27.00 - $30.00 / hour
Job Type: 6 to 12-Month Contract (Potential for permanent)

Advantages

• Excellent Monday to Friday daytime schedule (shifts between 8:00 AM and 6:00 PM)
• No weekend shifts or late evening work, promoting a healthy work-life balance
• Comprehensive, fully paid training provided to ensure your success in customer care
• Highly accessible, central location in Mississauga (L5N)
• Outstanding on-site amenities including a fully equipped gym and a subsidized cafe
• Professional, supportive, and dynamic corporate work environment
• Strong potential for contract extension or transition to a permanent role

Responsibilities
• Handle up to 50 inbound and outbound calls daily with a focus on exceptional customer care
• Provide top-tier support in both English and French via telephone and email channels
• Process complex orders accurately and efficiently within the internal system
• Manage and resolve customer escalations, ensuring a positive resolution for all parties
• Collaborate directly with healthcare professionals to verify details and address specific inquiries
• Achieve and exceed key performance indicators (KPIs) set by the customer care department

Qualifications
-Complete fluency in both French and English (written and verbal) is mandatory
-Minimum of 2 years of professional experience in a call center or dedicated customer care environment
-Demonstrated analytical and out-of-the-box thinking with the ability to navigate complex customer scenarios
-Tech-savvy with strong Microsoft Excel skills; hands-on familiarity with Salesforce and SAP is a strong asset
-Ability to present real-life work examples demonstrating creative problem-solving and issue resolution

Summary
If you are interested, apply now!

1) Apply online!
2) Send a copy of your resume to [email protected] and mention "Healthcare Mississauga - BCSR"

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.