Bilingual French Financial Services Representative

At SinglePoint, we are passionate about delivering exceptional customer service and creating growth opportunities for our people. As a growing organization, we’re looking for friendly, motivated, and reliable individuals to join our customer service team in a full-time, permanent role supporting a leading financial institution. If you have a natural ability to connect with people, and thrive in a fast-paced, goal-oriented environment—this is the opportunity for you.

For this role, you must be Bilingual in French and English.

You’ll be part of a high-performing team, helping customers complete their loan applications, providing clear guidance, and introducing helpful services based on their needs. This role includes both customer support and proactive outbound calling.

This position is starting on November 16, 2026. Successful candidates MUST be available to start.

This is a permanent, full-time onsite position based at:

• 255 Consumers Road, Suite 400, Toronto, ON M2J 1R4

We are looking for candidates who are available to work any five (5) days per week on a rotational schedule within the following hours:

• Monday to Friday 8am to 11pm
• Saturday 8am to 8pm
• Sunday 9am to 6pm

Key Responsibilities:

• Application Support: Guide customers through the loan application process with step-by-step assistance.
• Customer Interaction: Respond to inbound inquiries and make outbound calls to follow up with prospects who haven’t completed their applications.
• Problem-Solving: Answer questions related to eligibility, loan status, and next steps. Build trust by providing knowledgeable, accurate, and helpful responses.
• Documentation: Record all customer interactions and outcomes accurately in our CRM system.
• Retail Referrals: Direct customers to local retail branches for in-person support when needed.
• Sales Support: Identify opportunities to introduce additional services based on customer needs.
• Team Collaboration: Work closely with teammates and leadership to resolve complex cases and deliver a seamless experience.

What We’re Looking For:

• Fluency in both written and spoken French and English is required at Level B1/B
• Experience: Prior experience in a customer service or sales role is preferred.
• Communication: Confident and persuasive communicator with a customer-first attitude..
• Technical Skills: Able to navigate CRM systems and multitask on a computer.
• Time Management: Strong organization and follow-up skills.
• Problem-Solving: Quick thinker with the ability to provide timely and effective solutions.

Additional Requirements:

• Must successfully complete a criminal background check and credit check.

Perks:

• Hourly wage of $19.15/hour
• Permanent, full-time role with growth potential
• Healthcare Spending Account
• Exclusive offers on home and auto insurance
• Exclusive retail discounts
• Hybrid work opportunities may be available following successful completion of probation and based on performance, productivity, and business needs

Join a winning team today!

SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.

We are an equal-opportunity employer.

Accommodations are available upon request at any point in the selection process. #HP