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Publié le mois dernier

Bilingual Guest Service Agent ( Part-Time )

@ AccorHotel

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Ottawa, Ontario

26,08 $/hSur placeTemps partiel
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En bref

Fairmont Château Laurier in Ottawa is hiring a part-time bilingual Guest Services Agent to handle guest check-in, check-out and account settlement at its front desk. The role involves greeting guests, assisting tour groups and generating reports, with evening, weekend, holiday and occasional overnight availability. Full pay is $26.08 per hour, and fluency in English and French is required.

Salaire :

26,08 $ de l’heure

Responsabilités :

  • Register and check out hotel guests
  • Greet, check in and settle guest accounts
  • Assist with tour check-ins and greet tour groups
  • Generate reports for other departments
  • Act as key member of crisis and emergency team

Résumé des exigences :

  • Fluent in English and French (required)
  • Previous front desk agent experience
  • Ability to handle cash accurately
  • Computer literacy with Opera, Property Manager, Delphi, Word and Excel preferred
  • Typing speed of 40 words per minute

Outils et compétences

OperaProperty ManagerDelphi
Source et dates

Site carrière / système de candidatures · smartrecruiters

Date publiée par l’employeur
2026-10-05
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-10-16

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Horairejour, soir, jours fériés, fins de semaine, nuit
Déplacementsavion : aucun · route : aucun
Milieu de travailHôpital ou clinique
PositionSurtout debout
Exigences physiquesphysique faible · ordinateur modéré
LanguesEnglish, French
Avantages mentionnésRabais employé, Repas gratuits ou à rabais

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

AccorHotel

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Description complète de l’entreprise

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Abonnés LinkedIn
2 542 950
Personnes associées sur LinkedIn
98 406
Bureaux déclarés
  • 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
  • 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
  • 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
  • Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Catégories d’activité
  • Resorts
  • Leisure
  • Hospitality
  • Hotel
  • Marketing
  • Location Based Services
  • SEO
  • Tourism
  • Food and Beverage
  • Advertising
  • Events
  • Travel
Autres noms enregistrés
  • AccorHotel
  • Accor
  • Accor Apartments & Realty
Spécialités
  • Hospitality and Catering
Le profil indique une agence de recrutement
Non
Investissement total déclaré
4 348 879 078

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…

ChampValeur
SecteurHospitality
Taille10,001+ employees
Siège socialIssy-les-Moulineaux, Paris Region
Type d’organisationPublic Company
SpécialitésHospitality and Catering
Offres sur Jobsy307
LinkedInVoir la page
Description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

What is in it for you:

  • Wonderful company culture - our colleagues are at the heart of all that we do
  • Food & Beverage discount of 50% in our restaurants
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Full rate of pay of $26.08/hour

Job Description

Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

  • Provide outstanding service to our internal and external guests
  • Assist with tour check-ins and greet the tour guide and groups when required
  • Generate reports for other departments in the hotel
  • Key member of crisis & emergency team
  • Register and checkout hotel guests
  • Act as an ambassador of Fairmont Château Laurier
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist Leadership in performing daily duties
  • Available evenings, weekends and holidays
  • Available to work overnight shift, when required
  • Follow all safety policies
  • Other duties as assigned

Qualifications

  • Fluent in both official languages (English and French) is a requirement
  • Previous Front Desk Agent experience in a similar environment
  • Excellent verbal and written skills
  • Must have the ability to handle cash effectively and accurately
  • Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
  • Active listener, self-starter
  • Able to make decisions and take initiative
  • Ability to type 40 words per minute
  • Positive and pleasant attitude
  • Able to work alone
  • Strong team player
  • Detail oriented
  • Must be able to work in a very busy environment

Additional Information

Physical Aspects of Position (included but not limited to):

  • Standing during entire shift

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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