Publié il y a 15 jours
Bilingual Helpdesk Technician - French Canadian
@ Stefanini Group
Toronto, Ontario
En bref
Stefanini Group is hiring a full-time bilingual Helpdesk Technician to provide end-user IT support by phone, email and chat, with fluency in French required. The role involves troubleshooting, resolving end-user issues using standard procedures and tracking incidents in a database. Requisition notes state it may be remote, drug testing is required, and the posting is also tagged on-site.
Responsabilités :
- Provide end-user support by telephone, email and chat
- Resolve end-user problems using standard procedures
- Track incidents and calls, entering data accurately
- Ensure systems are configured properly
Résumé des exigences :
- High school diploma or equivalent
- 0-1 year relevant experience
- Fluency in French
- Excellent customer service skills
- Browser and PC troubleshooting
- Knowledge of desktop productivity products
Outils et compétences
Source et dates
Type de source non vérifié · smartsearch
- Date publiée par l’employeur
- 2026-10-27
- Première détection par notre source
- 2026-10-30
- Mise à jour du dossier source
- 2026-11-06
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile, Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | French, English |
| Vérifications | drogues et alcool |
| Formation | Secondaire (DES) (exigé) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Stefanini Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. Recognized as the most internationalized technology company in Brazil, according to the Fundação Dom Cabral (FDC) ranking, Stefanini is global by essence, collaborative by nature, and strategic by vocation. It is also a pioneer in applying Artificial Intelligence to transform businesses through an end-to-end AI-First approach.
- Abonnés LinkedIn
- 445 155
- Personnes associées sur LinkedIn
- 10 782
- Bureaux déclarés
- Avenida Eusébio Matoso 1375, São Paulo, SP 05423-905, BR
- Autres noms enregistrés
- Stefanini Group
- Le profil indique une agence de recrutement
- Non
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI…
| Champ | Valeur |
|---|---|
| Secteur | Business Consulting and Services |
| Taille | 10,001+ employees |
| Siège social | São Paulo, SP |
| Type d’organisation | Privately Held |
| Offres sur Jobsy | 12 |
| Voir la page |
Who we are
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
- Provide professional end-user support via telephone, email, and Chat
- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately
- May be responsible for ensuring systems are configured properly
- Exceptional Customer Service Skills
Requisition Notes: This can be remote agent. Drug testing will be required. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
What do you need to succeed?
- High school diploma or equivalent required
- Browser troubleshooting
- Mobility
- 0-1 year"s relevant experience
- Requires excellent customer service skills
- Solid foundation of Personal Computer experience
- Troubleshooting capability
- Overall knowledge of desktop productivity products
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Attendance and schedule adherence are requirements of this position
- May require additional project-specific training. Provide necessary support as part of client"s contract and purchase order renewal function
- Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
- Exercises judgment within defined guidelines and practices to determine appropriate action
- Fluency in French
#LI-BH1
#LI-ONSITE
What do you need to succeed?
- High school diploma or equivalent required
- Browser troubleshooting
- Mobility
- 0-1 year"s relevant experience
- Requires excellent customer service skills
- Solid foundation of Personal Computer experience
- Troubleshooting capability
- Overall knowledge of desktop productivity products
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Attendance and schedule adherence are requirements of this position
- May require additional project-specific training. Provide necessary support as part of client"s contract and purchase order renewal function
- Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
- Exercises judgment within defined guidelines and practices to determine appropriate action
- Fluency in French
#LI-BH1
#LI-ONSITE
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