Publié il y a 7 jours
Bilingual Inside Sales/Customer Service Representative
@ Columbia Forest Products
Kitchener, Ontario
En bref
Columbia Forest Products is hiring a bilingual inside sales and customer service representative for its Canadian operations, working from its St-Casimir, QC mill. The role supports the field sales team in servicing existing distributors, preparing quotes and handling order entry. The posting states a salary range of 50-55k.
Responsabilités :
- Respond to distributor and OEM sales inquiries
- Quote prices, availability and lead times
- Monitor orders, prices and margin lists
- Follow up on claims and resolve issues with the mills
- Coordinate customer mill visits
Résumé des exigences :
- 3 to 5 years inside sales or customer service in manufacturing
- Bilingual French and English, spoken and written
- Knowledge of hardwood panel specifications
- Resourceful, meticulous, autonomous and efficient
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2026-11-03
- Première détection par notre source
- 2026-11-03
- Mise à jour du dossier source
- 2026-11-03
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Ventes |
| Expérience | 3 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Usine |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Columbia Forest Products
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Dedicated to Significant Service
Description complète de l’entreprise
Founded in 1957, Columbia Forest Products is North America's premier manufacturer of hardwood plywood and hardwood veneer products. Columbia's decorative interior veneers and panels are used in cabinetry, fine furniture, architectural millwork and commercial fixtures. Employee-owned and headquartered in Greensboro, North Carolina, Columbia Forest Products operates plants throughout the United States and Canada, with an operational network that spans the globe. Columbia's products are sold through a network of wholesale distributors, mass merchandisers and original equipment manufacturers from three distinct business units: plywood, veneer and imports. At the end of 2006 Columbia has converted all of its standard hardwood plywood production to produce formaldehyde-free panels called PureBond®.
- Abonnés LinkedIn
- 8 723
- Personnes associées sur LinkedIn
- 781
- Bureaux déclarés
- 7900 McCloud Rd, Greensboro, North Carolina 27409, US
- Catégories d’activité
- Manufacturing
- Autres noms enregistrés
- Columbia Forest Products
- Spécialités
- Hardwood Plywood and Hardwood Veneer
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Founded in 1957, Columbia Forest Products is North America's premier manufacturer of hardwood plywood and hardwood veneer products. Columbia's decorative interior veneers and panels are used in cabinetry, fine furniture, architectural millwork and commercial fixtures. Employee-owned and headquartered in Greensboro, North Carolina, Columbia Forest Products operates plants throughout the United States and Canada…
| Champ | Valeur |
|---|---|
| Secteur | Paper and Forest Product Manufacturing |
| Taille | 1,001-5,000 employees |
| Siège social | Greensboro, North Carolina |
| Type d’organisation | Privately Held |
| Fondée en | 1957 |
| Spécialités | Hardwood Plywood and Hardwood Veneer |
| Offres sur Jobsy | 19 |
| Voir la page |
Columbia Forest Products, the leading manufacturer of decorative hardwood plywood and rotary cut veneers is looking for an experienced internal sales and customer service representative for their Canadian operations. This individual will work closely with the field sales team to service an existing base of distributors.
It is the ISR/CS’s role to monitor distributor purchases, ensure orders are accurate and the products meet customer needs. The ISR/CS is also responsible for preparing quotes, follow allocations per Field Sales Representative (FSR), per customer and per mill, monitor orders, prices and keep customers and mills aware of any changes. The ISR/CS works closely with customers, other ISRs, the FSR team as well as key contacts (purchasing, production and logistics) from each of our mills.
The candidate will be required to work from our mill in St-Casimir, QC. The ideal candidate will have 3 to 5 years inside sales or customer service experience for a manufacturing company. The candidate will need to be bilingual (French and English, spoken and written), resourceful, meticulous, autonomous, and efficient.
The salary range for this role is 50-55k.
Essential Job Characteristics:
The Inside Sales/Customer Service representative must first work as a team with the Field Sales Reps in prospecting potential customers, determining current customer needs, servicing the customers, and exceeding customer expectations. While it is the Field Sales representative’s primary responsibility to personally “call on” existing and prospective customers it is the Inside Sales/Customer Service rep’s responsibility to refer data and information to the FSR. The ISR must communicate by phone, video conferencing, text, social media, and email with customers. The ISR must be able to answer questions regarding panel specifications including hardwood grades, interior panel specifications for 3 ply, line by line, MPX, and combi-core constructions. They also must know how to quote pricing, explore alternative options to assist in securing sales, and complete the order entry process.
Primary Duties:
- Responds to appropriate sales inquiries from both distribution and OEM customers directly and from his/her Field Sales partners (25% of time)
- Quotes price, availability, and anticipated lead times of product to the customer (50% of time)
- Stays current on all pricing and traditional margin lists, price changes, and manufacturing changes.
- Maintains a detailed call report and actively communicates with the organization (10% of time)
- Pulls in resources from the plants or other sales team members to remedy customer needs
- Follows up with claims via the customer and collaborates with the plants to resolving issues (10% of time)
- Coordinates and provides customer mill visits and hospitality (5% of time)
Our Core Values we take pride in: Customer Service Above all Else, We Are Family, Share the Success and Absolute Integrity. If these are core values that you represent, please take the time to apply online for this rewarding career with Columbia Forest Products.
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.