Bilingual Inside Sales & Order Management Representative

Location: Mississauga, Ontario

Work Model: In-office

Schedule: Monday to Friday, 7:30 AM to 4:30 PM or 8:00 AM to 5:00 PM, with a one-hour lunch

Employment: Full-time, permanent, salaried, non-commission

Salary: $50,000 to $63,000 annually

Languages: Strong French and English communication skills required for customer inquiries, sales conversations, and order coordination

Work Eligibility: Legally entitled to work in Canada.

Introduction

Do you enjoy helping customers, solving practical problems, and building lasting business relationships? Are you comfortable discussing technical products, even without an engineering background?

Our client, an established company in the industrial manufacturing sector, is looking for a Bilingual Inside Sales Representative to join its Mississauga team. This is a customer-focused, inbound sales position where you will support existing business customers, manage orders, and help find solutions to their everyday needs.

If you appreciate a stable workplace, supportive colleagues, and the opportunity to develop your technical knowledge over time, this could be a great fit.

Why You'll Want This Role

• Enjoy the stability of an established business with an ongoing customer base and consistent demand.
• Receive comprehensive hands-on training to build your product knowledge and confidence.
• Develop lasting relationships with customers who value reliable, knowledgeable service.
• Join a collaborative team that supports professional development and potential internal career growth.
• Earn a competitive base salary with profit sharing and retirement savings benefits.

What You'll Do

You will be a trusted point of contact for business customers, helping them with product questions, pricing, orders, and delivery updates. Most of your interactions will involve inbound telephone calls and emails from established customers rather than cold calling.

You will work closely with internal teams to ensure orders are handled accurately and customers receive timely, practical solutions. Your ability to communicate clearly, stay organized, and understand technical information will make a meaningful difference in the customer experience.

Responsibilities

• Respond to inbound customer calls and emails regarding products, pricing, availability, orders, and deliveries.
• Prepare quotations, follow up on inquiries, and secure or renew customer orders.
• Enter and manage orders accurately, ensuring information is complete and up to date.
• Coordinate with production, shipping, and other internal teams to support timely order fulfillment.
• Help customers understand product applications, operation, and maintenance requirements.
• Provide practical technical and non-technical support to customers and colleagues.
• Resolve customer concerns through clear communication, problem-solving, and follow-through.
• Maintain positive, professional relationships with existing customers while identifying opportunities to support their ongoing needs.

Qualifications

Required:

• At least 2 year of sales support or customer service experience preferred, ideally in a business-to-business or manufacturing environment.
• Strong French and English communication skills to support customers through telephone conversations, emails, and order-related discussions.
• Mechanical aptitude or a demonstrated interest in understanding technical products and how they work.
• Excellent interpersonal skills and a professional, customer-focused telephone manner.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Comfort using computers to enter information, manage orders, and follow up on customer requests.
• A practical, solutions-focused approach and willingness to learn through hands-on training.
• Ability to work independently while collaborating effectively with colleagues.
• High school diploma or equivalent.
• Legally entitled to work in Canada.

Assets:

• Previous experience in inside sales, telephone order management, or customer service.
• Familiarity with industrial or mechanical products and manufacturing environments.
• Postsecondary education in a relevant field.
• Experience preparing quotations, processing orders, or coordinating deliveries.

Benefits

• Comprehensive employee benefits available after three months.
• Three weeks of vacation.
• Group RRSP and profit-sharing plan.
• Comprehensive hands-on training and opportunities for continued professional development.

Why Work with Us

At Bilingual Source, we connect bilingual professionals with opportunities where their communication skills and experience are genuinely valued.

This opportunity offers a dependable environment where you can become a trusted resource for customers, strengthen your technical knowledge, and contribute to a team that values consistency and collaboration. For someone who enjoys doing great work and developing new skills, there is meaningful room to grow over time.

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy.