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Publié il y a 26 jours

Bilingual IT Support Engineer

@ Astra North Infoteck Inc.

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Mirabel, Québec

3+ ans d’expérience
Postuler
SIGNAUX

En bref

Astra North Infoteck Inc. is hiring a bilingual IT Support Engineer for a 5-day onsite role in Mirabel, QC, requiring 3 to 6 years of experience. The work covers ServiceNow incident and service management, SLA delivery, and shift-based support from 7 am to 7 pm, Monday to Friday, with occasional on-call and weekend work.

Responsabilités :

  • Monitor and resolve incidents day to day in ServiceNow
  • Triage issues and coordinate with cross-functional teams
  • Maintain SLA levels and follow service management processes
  • Coordinate suppliers, OEMs and stakeholders, and report progress

Résumé des exigences :

  • 3 to 6 years of IT support experience
  • Working experience in ServiceNow and ITSM processes
  • Fluent in French
  • Willingness to work 7 am to 7 pm shifts and on-call when needed

Outils et compétences

ServiceNow
Source et dates

Type de source non vérifié · zoho

Date publiée par l’employeur
2026-10-13
Première détection par notre source
2026-10-14
Mise à jour du dossier source
2026-10-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineTI
Expérience3 an(s) et plus
Heures par semaine40
Horairejour, soir
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesFrench, English

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Astra North Infoteck Inc.

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Description

Bilingual IT Support Engineer

Mirabel, QC- 5 Days Onsite

Experience: 3–6 years

Must Have Technical Skills:

• Interaction with team members for knowledge sharing, knowledge transition, and issue resolution.

• Stakeholder management, sharing regular updates, and assisting in preparing operational reports.

• Triaging of issues and coordination with cross-functional teams for timely resolution.

• Follow service management processes (e.g. Incident, Change, Capacity, Problem, etc.).

• Maintaining agreed SLA levels and assuring quality of delivery at all times.

• Adhere to shift rotation plan and operating model.

• Interaction with SMEs on functional issues.

• Coordinate communications between suppliers and business stakeholders for their particular area.

• Track and report progress to stakeholders.

• Working experience in ServiceNow and knowledge of Incident, Problem, Change, SLM, and Knowledge Management processes.

• Shift timings: Monday to Friday, morning 7:00 am–7:00 pm (8-hour job, ROTA will be available).

• On-call support beyond office hours (rarely needed).

• Extended shift timings and weekend working based on customer requirements.

• Working with a manufacturing customer will be an added advantage.

• Fluent in French language.

Roles and Responsibilities:

• Day-to-day incident monitoring and resolution (ServiceNow preferred).

• Interaction with client (IT & Business users) on functional issues.

• Triaging of issues and coordination with cross-functional teams for timely resolution.

• Follow service management processes (e.g. Incident, Change, Capacity, Problem, etc.).

• Maintaining agreed SLA levels and assuring quality of delivery at all times.

• Adhere to shift rotation plan and operating model.

• Interaction with SMEs on functional issues.

• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area.

• Track and report progress to stakeholders.

• Willing to work in shifts (between 7am to 7pm), this is mandatory.

• Flexible.

• Excellent communication skills.

• Continuous learning attitude.

• Team worker.

• Meticulous.


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