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Publié il y a 15 jours

Bilingual IVR Automation tester

@ J&M Group

Toutes ses offres

Toronto, Ontario

Temps plein
Postuler
SIGNAUX

Résumé des exigences :

  • Required Skills
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-10-27
Première détection par notre source
2026-11-11
Mise à jour du dossier source
2026-11-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Postuler
ChampValeur
Offres sur Jobsy68
Description
Perform IVR automation testing for contact centre platforms, validating customer call flows, routing, prompts, speech recognition, and end-to-end customer journeys using Cyara Velocity.

Required Skills

  • Cyara Velocity IVR Test Automation
  • IVR Functional, Integration, Regression, and End-to-End Testing
  • Contact Centre / CCaaS Testing
  • Genesys Cloud CX (Preferred)
  • Call Flow Validation, DTMF, Speech Recognition, and Call Routing
  • Telephony Protocols: SIP, Call Transfers, and Queue Handling
  • Test Planning, Test Case Design, and Defect Management
  • SIT, UAT, and Production Validation

Nice To Have

  • Genesys Architect and ACD Skills-Based Routing
  • API Testing and CI/CD Tools
  • Cyara Cruncher, Pulse, ASR/TTS
  • Multilingual IVR and Agile/Scrum

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