Publié il y a 19 jours
Bilingual Senior Specialist, IT Operations Monitoring & Service Insights
@ CMHC - SCHL
En bref
CMHC - SCHL is hiring a bilingual Senior IT Operations Monitoring & Service Insights Specialist in Ottawa or Montreal on a permanent full-time hybrid basis. The role manages incident and major incident management, enterprise monitoring and ServiceNow reporting, and requires at least 7 years of IT operations experience, ITIL Foundation and a Reliability Status clearance. Salary ranges from $104,180.28 to $130,225.36.
Responsabilités :
- Surveiller la santé des services TI avec des outils d'observabilité
- Détecter et corréler les alertes pour repérer les incidents tôt
- Analyser les tendances d'incidents et les indicateurs de risque
- Maintenir les tableaux de bord et rapports ServiceNow
- Soutenir la gestion des incidents majeurs et les audits
Résumé des exigences :
- Minimum de 7 ans d'expérience en gestion des services TI
- Certification ITIL Foundation requise
- Expérience pratique de ServiceNow ITSM
- Connaissance de la surveillance d'infrastructure et de réseaux
- Capacité de travailler en français et en anglais
- Cote de fiabilité requise
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · successfactors
- Date publiée par l’employeur
- 2026-10-23
- Première détection par notre source
- 2026-10-23
- Mise à jour du dossier source
- 2026-11-08
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | TI |
| Expérience | 7 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : minimes · route : minimes |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Permis et certifications | ITIL Foundation |
| Candidatures encouragées | Autochtones |
| Cote de sécurité | Cote de fiabilité |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Prime de rendement, Mieux-être, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
CMHC - SCHL
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Rising to the housing challenges of today and tomorrow for 80 years 🏠 Housing is the foundation on which we build our lives. That’s why we: • Provide housing financing solutions • Collaborate with the entire housing sector to deliver programs on behalf of the government • Share research, data, and information needed to inform the housing system Terms of use: http://ow.ly/ioDX30kT0PX // Relever les défis d’aujourd’hui et de demain en matière de logement depuis 80 ans🏠 Notre chez-soi est la base sur laquelle nous bâtissons nos vies. C’est pourquoi nous fournissons : • des solutions de financement de l’habitation • la mise en œuvre de programmes, au nom du gouvernement, en collaborant avec l’ensemble du secteur de l’habitation • la recherche, les données et les renseignements nécessaires sur le système du logement Conditions d'utilisation: https://ow.ly/LrF850Svv4g
- Abonnés LinkedIn
- 127 756
- Personnes associées sur LinkedIn
- 2 859
- Bureaux déclarés
- 700 Montreal Road, Ottawa, Ontario K1A 0P7, CA
- 100 Sheppard Ave. E,, Toronto, Ontario M2N 6Z1, CA
- 1894 Barrington Street, 9th Floor, Halifax, Nova Scotia B3J 2A8, CA
- 1100 René-Lévesque West, Montreal, Quebec H3B 5J7, CA
- Suite 200, 1000 – 7th Avenue S.W., Calgary, Alberta T2P 5L5, CA
- Catégories d’activité
- Association
- Autres noms enregistrés
- CMHC - SCHL
- Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
- Spécialités
- Mortgage Loan Ins. | Ass. prêt hypothécaire
- Securitization | Titrisation
- Affordable Housing | Logement abordable
- First Nations Housing | Logement des Premières Nations
- Market Analysis | Analyse de marché
- and Policy and Research | Politiques et recherche
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Rising to the housing challenges of today and tomorrow for 80 years 🏠 Housing is the foundation on which we build our lives. That’s why we: • Provide housing financing solutions • Collaborate with the entire housing sector to deliver programs on behalf of the government • Share research, data, and information needed to inform the housing system Terms of use: http://ow.ly/ioDX30kT0PX // Relever les défis…
| Champ | Valeur |
|---|---|
| Secteur | Government Administration |
| Taille | 1,001-5,000 employees |
| Siège social | Ottawa, Ontario |
| Type d’organisation | Government Agency |
| Fondée en | 1946 |
| Spécialités | Mortgage Loan Ins. | Ass. prêt hypothécaireSecuritization | TitrisationAffordable Housing | Logement abordableFirst Nations Housing | Logement des Premières NationsMarket Analysis | Analyse de marchéand Policy and Research | Politiques et recherche |
| Offres sur Jobsy | 62 |
| Voir la page |
Job Requisition ID: 12030
Position Status: Permanent Full Time
Position Type: Hybrid
Office Location: Ottawa (ON); Montreal (QC)
Travel Requirement: Limited
Language Designation: Bilingual
Language Skill Levels (Read/Write/Speak): CBC
Security Requirement: Reliability Status
Salary: Our salaries generally range from $ 104,180.28 to $ 130,225.36 and are based on qualifications and experience.
About CMHC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.
Join us and be part of a team that's committed to making a real difference and be part of something meaningful.
What’s in it for you
We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:
- Annual Paid vacation.
- Annual individual performance incentive.
- Defined benefit pension plan.
- Comprehensive group insurance plan to support your well-being from day one.
- Support towards your personal and professional growth with training, mentorship and more.
- An inclusive workplace culture and environment.
- While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.
About the role
Join the Infrastructure and Operations team in the Bilingual Senior IT Operations Monitoring & Service Insights Specialist position. You will be responsible for the advanced configuration, operation, and continuous improvement of Incident Management and related ITSM processes, while ensuring end-to-end service visibility through proactive, enterprise-wide monitoring (infrastructure, network, certificates and applications).
What you’ll do:
- Monitor end-to-end IT service health (infrastructure, network, certificates, and applications) using enterprise monitoring and observability tools (e.g., Dynatrace, Splunk, Zabbix, SolarWinds, and ScienceLogic) and ServiceNow dashboards.
- Detect, validate and correlate alerts/events to identify incidents early, reduce noise, and enable rapid triage before end users or clients are impacted.
- Analyze incident trends, service degradation patterns, SLA performance, recurrence patterns, and operational risk indicators to identify systemic issues and improvement opportunities.
- Produce actionable service insights and data-driven recommendations to support Operations Control, governance forums, and continuous improvement initiatives: (e.g., monitoring coverage, alert quality and response readiness).
- Maintain accurate operational data and reporting, ensuring categorization integrity and reliability of dashboards and metrics across ServiceNow and monitoring platforms.
- Support Incident and Major Incident Management by providing real-time operational insights from monitoring tools, validating timelines, and supporting post-incident analysis: (problem patterns, leading indicators, and detection gaps).
- Configure, maintain, and optimize ServiceNow reporting, dashboards, KPIs, and analytics including integration/consumption of monitoring signals to improve detection and response performance.
- Support audit, risk, and compliance activities by providing validated operational artifacts and evidence from ServiceNow and monitoring platforms (alerts, timelines, performance reporting).
What you should have:
- A minimum of 7 years of progressive experience in IT Operations / IT Service Management with deep hands-on experience in Incident and Major Incident Management in an enterprise environment.
- An ITIL Foundation is required.
- Demonstrated hands-on experience configuring and operating ServiceNow ITSM, particularly Incident and Major Incident Management, including reporting/dashboards and integrating monitoring signals into operational workflows.
- Strong understanding of ServiceNow workflows, data model, automation, and reporting.
- Strong understanding of enterprise monitoring/observability concepts (event management, alert tuning, correlation, leading indicators) across infrastructure, network, certificates and applications.
- Experience operating in complex, regulated, or compliance driven environments.
- A proven ability to operate calmly and decisively during high pressure incident situations.
- Strong analytical, facilitation, and communication skills in both official languages (English and French), with the ability to influence without direct authority.
It will be great if you also had:
- Experience coordinating vendors and managed service providers during incidents and service disruptions.
- Familiarity with cloud and hybrid environments and their operational monitoring and support considerations.
- An advanced ITIL or ITSM certifications considered an asset.
Posting closing date: Note, the competition will remain active until filled
This position may be designated for Standby and Call Back duties based on operational needs. Should such duties be assigned, they must be performed in accordance with CMHC policies, including the Standby and Call Back Pay Procedure.
Our commitment to diversity, equity, and inclusion
We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.
CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.
Learn more about our commitment to diversity and inclusion
What happens after you apply
We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.
If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!
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