Publié il y a 9 jours
Bilingual Warranty Services Representative
@ SAKO Materials Ltd.
Brampton, Ontario
En bref
IKO Industries Ltd. is hiring a bilingual Warranty Services Representative to answer consumer questions about roofing warranties and process claims. The role is full-time with a salary of $50,000 to $55,000, plus health benefits and a matched retirement savings program. It is a replacement hire, and candidates need call centre experience and fluent English and French.
Responsabilités :
- Respond to consumer inquiries about roofing warranties by phone and email
- Process warranty claims in the claims management system
- Ensure claim documents and call notes are entered and maintained
- Prepare claim files for management review
Résumé des exigences :
- Some experience in a high-volume, fast-paced call centre
- Strong interpersonal skills
- Excellent communication in English and French
- Dispute resolution skills
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-11-01
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-11-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Candidatures encouragées | Personnes handicapées |
| Avantages mentionnés | Régime de retraite |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
SAKO Materials Ltd.
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 10 |
IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
Job Description
JOB DESCRPITION
As the Warranty Services Representative, you will be responsible for responding to consumers regarding roofing warranties and processing claims.
What’s in it for you?
- Competitive salary: $50,000 - $55,000
- Competitive health and benefit plan
- Competitive matched retirement savings program
- The opportunity to join a continuously growing organization with focus on Diversity and Inclusion
- The opportunity to work with an industry leader in manufacturing
WHEN YOU JOIN US, YOU WILL;
- Respond to all consumer inquiries in a prompt and professional manner
- Process all documents within the company’s standard Service Levels
- Respond to customer inquiries received via phone and email
- Process claims within the company’s claims management system
- Ensure all claims documents and call notes are entered and maintained
- Prepare claim files for management review and provide responses as directed
- Develop a working knowledge of products and associated warranties
OUR IDEAL CANDIDATE
- Some experience in a high-volume, fast paced call center environment
- Strong interpersonal skills
- Excellent communication skills in both English and French
- Dispute resolution skills
*Please note, this posting is for a replacement.
#INDHP1
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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