Billing Coordinator

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

International SOS is looking for an energetic and collaborative individual to join the finance team as a Billing Coordinator. The role requires working in a fast-paced and dynamic environment, where you will be trained on International SOS’s processes and work closely with other members of the finance team to ensure the department meets all KPIs and objectives as a team.

The Billing Coordinator will play a key role as an interface between the Finance and Medical Services organizations stakeholders. The individual will ensure timely and accurate billing for medical services as well as maintain accountability for communication and liaison between Medical Service Centre, Finance, Client and Site staff. The position will adhere to and maintain International SOS standards and procedures and will ensure operational integrity of the billing process and various stakeholders. This role is also responsible for the overall financial tracking of revenue and invoicing of all assigned projects as well as reconciliation and preparation of client reporting.

This is a full-time Monday to Friday position. The hours are 8:30 am until 4:30 pm. Mondays/Fridays are work from home; Tuesdays, Wednesdays and Thursdays are in office.

Key responsibilities

• Billing for staffing and clinical services as required, using systems: BOSS, Systoc, SUN6 and Athena
• Assist with on boarding new projects to ensure a smooth billing process is maintained.
• Liaise with site staff and clients to ensure that all approved Timesheets/Field Tickets have been received by the required dates and reconciled with payroll timecards to ensure accuracy and completeness of the Timesheets/Field Tickets
• Issue regular and timely invoices to assigned clients, compiling all related timesheets/field tickets and any other supporting documents required in accordance with the client contract
• Monitor and manage open issues between Billing, Operations, and Collections
• Correspond with clients regarding billing issues/disputes/updates and any other project reporting required in accordance with the client contract
• Support/assist finance department with invoice collections process
• Maintain records and track invoice progress against client issued PO’s
• Manage compliance with the General Affairs Policy and Procedures (GAPP) at all times
• Support with any other tasks/projects as assigned

About you

• The person who holds this position will be required to not only work within a team, but is responsible for establishing and nurturing a team environment that facilitates smooth project delivery.

• The ability to solve problems, think critically and high attention to details is essential.

• A collaborative and confident personality will assist in facilitating your ability to interact with all key personnel thereby ensuring the effective delivery of contract requirements.

Required Skills and Knowledge
• Detail oriented
• Good interpersonal skills with a service focus mentality
• Analytical in identifying areas for improvement in processes
• Intermediate skills in MS Excel and MS Teams
• Excellent communication skills, both written and verbal

Required Competencies
• Ability to work under pressure and deliver results to deadlines
• Ability to multitask is key
• Proactive in liaising with major stakeholders within the organization
• Can work well with other employees & managers within the organisation
• Independent and a self-starter

Required Work Experience
• 2+ years of experience in a similar role in medium to large local or multinational organizations

Desirable Qualifications
• Diploma/Certification in business admin considered an asset but not required for this position

Required Languages
• English

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!