Bodyshop Customer Service Representative - Go Honda

Bodyshop Customer Service Representative - Go Honda

The role requires a self-motivated individual with a high degree of attention to details and processes. You must be committed to follow through and getting administration done in a timely manner with a high degree accuracy and consistency.

Key Responsibilities:

Administrative Duties:

• Schedule and book estimate appointments and follow up on insurance assignments.
• Manage and maintain estimate schedules.
• Process and record payments accurately. Audit daily receipts and forward for deposit. Enter and file manual invoices daily for accounting.
• Create and maintain organized customer files. Log all customer, insurance, and vendor communications in RO files.
• Educate customers on our nationwide warranty program.
• Handle customer inquiries in person and by phone, directing feedback/questions to the appropriate team members.
• Manage vehicle check-in and check-out. Ensure paperwork is organized and ready for arrival and delivery.
• Create initial appraisal files and maintain the estimating system.
• Provide customer updates every 2-3 days on repair status. Monitor messages daily and provide status updates to insurance companies by phone, email, or portal.
• Complete month-end checklist, audits, and close-out within 2 working days of month-end. Follow up weekly on aged AR, record collection efforts, and flag potential write-offs to Manager.

Operational Duties:

• Transport customers' vehicles to our vendors for any sublets work, ensuring the highest standards of care. Arrange for all tows (Lot moves, Insurance claims, etc.). Contact customers to come in to sign authorization and to have walk around of vehicle completed.
• Support the daily operations of the shop, including organizing vehicle parking and maintaining the cleanliness of the front office.
• Address any other operational needs as they emerge.

Qualifications:

• Experience delivering outstanding customer service, preferably in service or retail, with strong face-to-face and phone skills.
• Proficiency in Microsoft Office and comfortable with Windows-based computers.
• Familiarity with Collision Repair Estimating/Management System is an asset.
• Strong communication skills with staff and customers. Manage expectations with respect, integrity, and timely, accurate solutions.
• Ability to multitask, prioritize, and work independently with detail, accuracy, and timeliness.
• Sound judgment and decision-making. Committed to following company processes and procedures.
• Valid, clean Alberta Class 5 Driver’s License or equivalent.
• Thorough, diligent, neat, organized, proactive, professional, and efficient.

What's in It for You:

• Health and Dental - Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile!
• Employee Investment Program - Money back? Yes, please! Brace yourself for this irresistible offer. Our program guarantees a 10% return every year, up to a whopping 16%, based on Go Auto's profits.
• Vacation Vibes - We understand the importance of work-life balance. Picture yourself sipping margaritas on a sandy beach. After your first year, enjoy THREE WEEKS OF VACATION! Reach five years, and you'll have four weeks. Hit ten years, and you'll be soaking up FIVE weeks of vacation time!
• Learn and Grow - We're committed to your growth and development. We will ensure you receive all of the training you need as well as access to our library of courses in the Go Auto U.
• Climb the Ladder - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path.
• Positive Team Environment - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
• Giving Back Feels Great - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Find Your Life-Changing Career - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.

At Go Auto, we're in the business of building careers, not just jobs. Discover our countless success stories of career growth during your interview.

Your journey to an extraordinary life starts right now. Rev up your ambitions and apply today!