Branch Aftermarket Manager

Job Title: Branch Aftermarket Manager

Location: OIds, AB

Reporting to: Regional Aftermarket Sales Manager

RME (Rocky Mountain Equipment) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada’s largest equipment dealers, RME delivers solutions that maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME stands Right by You™, fulfilling our commitment to deliver product and support services for the hardworking families in Western Canada who build our communities and feed the world.

Rocky Mountain Equipment is looking for a driven individual to join our team as a Branch Aftermarket Manager. The key focus of this position will be to manage the Parts and Service departments at our Olds Dealership. The successful candidate should be motivated to attend to the detailed aspects of this position while focusing on customer service and profitability.

Job Duties:

• Analyze data to monitor performance and plan improvements including monthly review
• Manage the supply chain process Co-ordinate the processes to ensure customer satisfaction
• Responsible for maintaining the self-selection display and ensuring seasonal parts and merchandise are properly displayed and promoted. Monitor external factors to strategically prepare for and respond to customer needs
• Develop business by gaining new contracts, analyzing problems, and producing new solutions
• Produce regular and timely reports and statistics to drive business performance
• Ensure set productivity targets are met by motivating, organizing, and encouraging teamwork
• Provide input for corporate reports and forecasts for branch reporting as necessary.
• Identify operational efficiencies and implement plans to capitalize on new strategies or innovative ideas
• Oversee all planning, administration, and general management issues, including the day-to-day supervision of staff, and overseeing work organized by team leaders and direct reports
• Ensure goods are received, stored, and tracked in a safe and timely manner
• Monitor the quality, cost and efficiency of parts and services we sell
• Maintain high level of integrity as signing authority for items such as internal work orders
• Ensure bottom line profitability for Parts and service departments
• Ability to be decisive with departmental personnel turnover which includes anticipatory needs
• Train staff and monitor their performance and progress
• Communicate with other departments, staff groups and customers

Requirements:

• Solid knowledge of technical aspects of agriculture, industrial equipment, and materials handling
• Strong computer and typing skills including Excel, Word, PowerPoint, Outlook, Internet
• Demonstrates a sound understanding of basic mathematical processes
• Quick in mentally determining mathematical solutions to problems
• Demonstrates little difficulty in assimilating new information of a numerical nature and can process this data to reach conclusions or understand inferences
• Strong understanding of:
  1. Parts pricing, marketing activities, selling tools
  2. Labour sales and bill out rates from service department
  3. Service revenue recovery
  4. Inventory management
  5. Time management
  6. Loss sales analysis
  7. Department expenses

We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group Retirement Plan. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health days—paid personal days for all employees each year.

We thank all applicants for their interest, however only candidates selected for an interview will be notified. We regret that we cannot accept phone calls regarding the status of an application.